Shauni Hernandez
Miami,FL
Summary
Insurance receptionist with experience in managing front desk operations, client communication and insurance claim processing. Possess strong organizational skills. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
18
18
years of professional experience
Work History
Insurance Receptionist
palmetto day insurance
Miami, FL
01.2023 - 07.2024
- Greeted clients, answered phones and provided general administrative support.
- Performed data entry of customer information into the system.
- Scheduled appointments for clients
- Ensured that all documents were properly filed and stored securely in accordance with company policies.
- Processed payments from customers
- Managed front desk operations such as filing, photocopying and faxing documents.
- Learned, self-taught, how to add carriers onto the system.
- Answered and directed incoming calls using multi-line telephone system.
Foster Parent / PetSmart Volunteer
Cat Network
Miami, FL
07.2021 - 07.2024
- I would volunteer at a PetSmart to take care of the kennels.
- Cleaning the kennels, changing their litter, and changing their water and food.
- Engaged with customers to gauge adoption interest
- Fostered incoming kittens with full care supplies provided
- Ensured kittens attended all necessary vet appointments.
- The reason why we foster them is to get them used to humans and households. The faster they get adopted, it means that you did a good job helping them to adapt to a household.
- Provided assistance to staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours and donations.
Girl Scout Volunteer
Girl Scouts of the USA
Miami, FL
01.2007 - 07.2011
- Provided guidance to help girls develop leadership skills, organizational abilities, problem-solving capabilities, and self-confidence.
- Taught basic life skills, such as budgeting, cooking, and first aid techniques, when we were Cadettes.
- Marketed Girl Scout cookies
- Initiated direct sales of Girl Scout cookies.
- Organized lobster broil event for fundraising
- Coordinated food packaging at the event.
- Served meals to attendees during the fundraiser.
Education
High School Diploma -
My Life My Power
Miami, FL12-2024
Skills
- Data entry proficiency
- Insurance knowledge
- Appointment Scheduling
- Policy understanding
- Strong Organization
- Client Relationship Building
- Customer service
- File Management
- Scheduling
- Project Management
- Supply Management
- Multi-line phone system operation
- Verbal and written communication
Timeline
Insurance Receptionist
palmetto day insurance
01.2023 - 07.2024
Foster Parent / PetSmart Volunteer
Cat Network
07.2021 - 07.2024
Girl Scout Volunteer
Girl Scouts of the USA
01.2007 - 07.2011
High School Diploma -
My Life My Power
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