Shaunice Orr
Miami
Summary
Versatile and results-driven professional with extensive experience across various roles, including a notable tenure at American Airlines. Excelled in enhancing operational efficiency and customer satisfaction through adaptive decision-making and exceptional passenger assistance. Skilled in safe driving and emergency procedures, consistently ensuring compliance with traffic laws and safety regulations.
Developed strong customer service and time management skills in fast-paced public transportation environment. Demonstrated ability to navigate complex routes and handle challenging situations with composure. Seeking to transition into new field where these transferrable skills can be effectively utilized.
Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers.
Overview
8
8
years of professional experience
Work History
Transit Bus Operator
Miami Dade Transit
10.2021 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
- Transported customers to and from .
Cargo Agent
American Airlines
05.2021 - 10.2021
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Improved cargo processing efficiency by streamlining documentation and communication procedures.
- Ensured compliance with industry regulations and company policies in all aspects of cargo handling and documentation.
- Trained new team members on company procedures, systems, and best practices to ensure seamless integration into the role.
- Implemented and maintained security protocols to safeguard cargo shipments.
- Assisted clients with customs clearance processes when required, guiding them through documentation requirements for smooth transitions.
- Participated in regular training sessions to enhance knowledge of industry trends, technology advancements, and other relevant subjects.
- Effectively resolved disputes related to billing or service issues to maintain client satisfaction levels.
Baggage Service Agent
American Airlines
10.2019 - 04.2020
- Built positive relationships with customers by providing exceptional customer service.
- Developed strong relationships with external partners, such as airlines and ground transportation providers, to facilitate efficient baggage transfers.
- Improved overall efficiency by actively participating in regular staff meetings and contributing ideas for process enhancement.
- Coordinated efforts with other airport personnel including security officers, ground crew members, customs agents, to ensure seamless services for all passengers involved.
- Fielded customer complaints and comments about baggage services.
- Assisted passengers with special needs, ensuring their travel experience was comfortable and stressfree.
- Reduced lost luggage incidents by diligently tracking and documenting baggage movement within the airport facility.
- Greeted passengers in claim area and helped retrieve luggage.
Barista
Starbucks
03.2018 - 06.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cashier
Miami Subs Grill
01.2017 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
No Degree -
Tallahassee Community College
Tallahassee, FLHigh School Diploma -
Miami Central Sr High School
Miami, FL06-2017
Skills
- Safe driving
- Accident reporting
- Defensive driving
- Vehicle inspection
- Route navigation
- Wheelchair securement
- Schedule adherence
- Adaptive decision making
- Passenger assistance
- Traffic laws compliance
- Emergency procedures
- Inclement weather driving
- Clean driving record
Timeline
Transit Bus Operator
Miami Dade Transit
10.2021 - Current
Cargo Agent
American Airlines
05.2021 - 10.2021
Baggage Service Agent
American Airlines
10.2019 - 04.2020
Barista
Starbucks
03.2018 - 06.2018
Cashier
Miami Subs Grill
01.2017 - 07.2017
No Degree -
Tallahassee Community College
High School Diploma -
Miami Central Sr High School
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