Shaunice Parker
Charlotte,NC
Summary
Business-focused IT professional with 9+ years experience in routing, switching, virtualization, and infrastructure support and administration. Strong record of planning upgrades, improving security, and documenting procedures ensuring secure, reliable operations while reducing downtime and improving network control. Recognized for dependable leadership and steady performance in complex environments.
Overview
9
9
years of professional experience
Work History
Regional IT Manager
Mayr-Melnhof
06.2023 - 10.2026
- Supported high-availability IT operation infrastructure across 4 Pharmaceutical packaging facilities, 3 direct reports, 350+ users and 500+ devices
- Planned and executed Win11 hardware refresh for 400+ user laptops/desktops and 200+ business function devices in 2 months, ensuring operational continuity and user satisfaction.
- Maintained local networks (Switches, Routers/FW, DNS, DHCP, IP, DMZ), servers (V/P), and workstation environments (GPO, WSUS) via VMWare vSphere, IPAM, Putty/SSH, Microsoft Azure/Entra ID/Defender/InTune platforms, and/or BeyondTrust/TeamViewer administration
- Planned the scaling of IT resources for strategic and operational computing, performing physical upgrades (HDs and RAM) on existing systems in order to maintain optimal performance levels, with 98% uptime
- Solely planned and led printer migration from on-prem print servers to vSphere for all 4 sites, 50+ printers (DNS records, request FW rules, configured ports, installed drivers)
- Managed 20+ vendor contracts ensuring optimal service and cost efficiency, reducing cost by 12%+ at each site from previous year
- Worked closely with Finance teams to control operational IT budget and expenditures within location parameters
- Utilized ServiceNow ticketing system to track, document, and escalate end user incidents/requests in accordance with company SLAs, achieving 85% first-time resolution rate.
Lead System Administrator
Essentra Packaging
Pineville, NC
10.2017 - 06.2023
- Supported 7 Packaging facilities and 5 office locations, up to 500+ users
- Migrated 250+ user devices from legacy domain to interim domain hosted in Microsoft Azure Data Center using Quest tool during acquisition
- Coordinated server migration (P2V and V2V) to cloud platforms across all sites with vendors and local leadership, enhancing scalability and cost-effectiveness using VMware vSphere/ESXi
- Managed AD objects, security groups, and access to company resources via AD DS on premises and Microsoft Azure AD.
- Traveled as an individual contributor on regional Skype for Business upgrade including configuration of call queues using Microsoft Anywhere365, desktop phone provisioning, and phone number assignments
- Coordinated and planned the migration of SKFB to Microsoft Teams calling with external vendor support
- Managed user onboarding and off boarding in accordance with company policies, security requirements, via user/hardware GPO
- Monitored application, file/print, and vendor servers across multiple platforms, ensuring high availability and performance with SolarWinds and Xabbis monitoring tools
- Developed and maintained comprehensive documentation for system configurations and procedures
- Guided junior administrators on troubleshooting technical issues and resolution strategies to support daily tasks
Education
Bachelor of Science - Business Administration
Rider University
Trenton, NJ05-2009
Skills
- Cisco Switches and Routers
- LAN/WAN Infrastructure
- TCP/IP, DNS, DHCP
- Subnetting and IP Addressing
- IT/OT Network Segmentation
- Network monitoring and troubleshooting
- Network Security and Hardening
- Server Virtualization
- Microsoft Technologies and Platforms
- IT Service Management (ITSM)
- IT Operations & Process Optimization
- Vendor Management
Timeline
Regional IT Manager
Mayr-Melnhof
06.2023 - 10.2026
Lead System Administrator
Essentra Packaging
10.2017 - 06.2023
Bachelor of Science - Business Administration
Rider University