SHAUNIQUA BARKSDALE
Harrisburg,PA
Summary
I am an enthusiastic and driven employee with a degree in Business Management and minor in IT. Demonstrating a strong work ethic and creative ability in all that I do. Seeking to apply my business and IT skills to a position that I will be passionate about.
Overview
17
17
years of professional experience
Work History
Supervisor
AAA Central Penn
Harrisburg , PA
02.2024 - Current
- Monitor workflow efficiency and implement coaching and improvements as needed
- Conduct regular team meetings to communicate updates, expectations, and goals
- Resolve escalated member issues professionally
- Overseeing daily operations, assist with hiring, orientations, and performance evaluations
- Daily reports, call monitoring, monthly reports and stats tracking
Lead Dispatch Specialist
AAA Central Penn
Harrisburg, PA
03.2023 - 02.2024
- Assign and oversee work distribution to ensure efficient dispatching
- Act as the main point of contact for escalations and problem resolution
- Generate reports on dispatch performance and KMI skills
Dispatch Specialist
AAA Central Penn
Harrisburg, PA
10.2022 - 03.2023
- Assign and dispatch drivers, technicians or field personnel based on availability and location
- Monitor schedules and adjust assignments or routes as necessary to improve efficiency
- Ensure timely and accurate communication with team regarding estimated time of arrivals, cancellations and updates
Client Service Specialist
Flagger Force
, PA
06.2021 - 06.2022
- Process client orders & allocate proper resources to orders (field crew and equipment)
- Resolve internal and external client issues
- Monitor for unauthorized movement of company vehicles and equipment
- Perform special projects as needed
Intermittent Intake Interviewer
Commonwealth of PA
, PA
07.2018 - 05.2020
- Interviewing claimants filing for unemployment compensation benefits
- Determining different claims to be processed and explaining financial determinations
- Retrieving, reviewing, and paying weekly benefits by accessing and inputting data
Treasury Adjustment Specialist
PHEAA
, PA
03.2017 - 12.2017
- Calculated pre-conversion and post conversion loans
- Created repayment schedules to best fit the borrower
- Used critical thinking to determine loans that qualify for PSLF
Advance Technical Support
AT&T
, PA
03.2017 - 12.2017
- Gathered information, evaluated options to offer best solutions
- Kept customers accounts properly updated to ensure accurate contact information
Lifeguard
Parks & Recreation Department
, PA
06.2008 - 09.2015
- Monitored and accessed all people in pool area- averaging 200 people/per day, rewarded for saving around 40 people within four-year timespan
- Received training in CPR and First AID
Education
Bachelors Degree - Business Management, Information Technology
Lincoln University
PA05-2015
Skills
- ACCOUNTING
- FINANCE
- IT
- ORGANIZATIONAL BEHAVIOR
- INTERPERSONAL SKILLS
- CRITICAL THINKING/PROBLEM SOLUTIONS
- BUSINESS DEVELOPMENT
- WRITTEN/ORAL COMMUNICATION
Awards
- EMPLOYEE OF THE MONTH
- PERFECT ATTENDANCE
- WAGE INCREASE FOR LIVES SAVED WHILE A LIFEGUARD
Timeline
Supervisor
AAA Central Penn
02.2024 - Current
Lead Dispatch Specialist
AAA Central Penn
03.2023 - 02.2024
Dispatch Specialist
AAA Central Penn
10.2022 - 03.2023
Client Service Specialist
Flagger Force
06.2021 - 06.2022
Intermittent Intake Interviewer
Commonwealth of PA
07.2018 - 05.2020
Treasury Adjustment Specialist
PHEAA
03.2017 - 12.2017
Advance Technical Support
AT&T
03.2017 - 12.2017
Lifeguard
Parks & Recreation Department
06.2008 - 09.2015
Bachelors Degree - Business Management, Information Technology
Lincoln University