Shauniqua Witcher
Callands,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Administration Specialist 3
Southern Virginia Mental Health Institute
Danville, VA
03.2024 - Current
- Developed and maintained filing systems for all office documents.
- Organized and coordinated meetings, events, and travel arrangements for staff.
- Coordinated logistics for conferences and other special events.
- Assisted with the preparation of financial statements and budgets.
- Provided technical assistance to staff members regarding computer issues.
- Operated office equipment such as copiers, scanners, fax machines.
- Prepared reports summarizing patient care activities as required by state law.
- Performed quality assurance reviews on medical records to ensure completeness and accuracy.
- Provided support services to staff members regarding retrieval of patient health records.
- Researched questions concerning various aspects of medical recordkeeping such as filing systems and document retention policies.
- Resolved issues related to incorrect coding or other errors found in medical records.
- Assisted in developing new procedures related to the maintenance of health records.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Provided customers with information regarding plan features, pricing, and availability.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Participated in court proceedings related to cases involving children or vulnerable adults.
- Assessed safety risks for children living at home or in foster care settings.
- Provided supportive counseling services for victims of abuse or neglect.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Scanned paper records into digital format.
- Analyzed trends in utilization rates and reported findings to management.
- Entered data into electronic health record systems.
- Identified discrepancies between physical documentation and electronic health records.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Verified insurance eligibility prior to releasing protected health information.
- Maintained a secure filing system for confidential documents.
- Updated patient files with new medical information as needed.
- Scanned and validated medical records for upload.
- Served as a liaison between the hospital and other healthcare providers for post-discharge needs.
- Coordinated transportation arrangements for discharged patients who lack access to reliable means of transportation.
- Assessed financial resources available for post-hospitalization care needs.
Psychiatric Aide
Southern Virginia Mental Health Institute
Danville, VA
01.2019 - 08.2023
- I provide ADL
- CO
- Input on clients every 15mins hallway duty and etc Charting Behaviors in and out facility
- Serving and meeting certain standards to meet requirements to leave
- Vitals , ADLs , ready for discharge .
- Gathered information from patient interviews, behavior observations, and medical records to assist psychiatrists in diagnosis and treatment decisions.
- Transported psychiatric patients between various locations including hospitals, clinics, residential facilities.
- Observed behavioral trends of psychiatric patients over time and made recommendations regarding therapeutic interventions based on those findings.
- Educated family members on how to best provide care for their loved ones with mental illness.
- Developed effective communication strategies to de-escalate potentially dangerous situations involving psychiatric patients.
- Provided support and supervision to psychiatric patients during their daily activities.
MOA
Medical Office Assistant
Danville, VA
08.2022 - 03.2023
- I currently work in Medical Records & Insurance at Centra health I went to 2 , two weeks of MOA training before Centra offered me
- I currently work in all records , request , faxing etc
- I work with Cenor , revenue, power chart
- Currently I work Er & Primary.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained schedule of class assignments to meet deadlines.
- Delivered products to customer locations on time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
PCA Personal Care Assistant
Enlivant
Danville, VA
06.2017 - 07.2019
- Memory care , Assist with everyday living activates.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Responded promptly to emergency situations according to established protocols.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
Personal Care Assistant
A Nurses Touch
Martinsville, VA
01.2017 - 12.2018
- Helps the elderly or disable people with everyday living activities , make runs clean home , billing and more if needed by the family .
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
- Developed individual plans of care based on assessment findings and physician orders.
Assistant Manager
Dollar General
Chatham, VA
06.2015 - 11.2017
- Closing and opening , paper work , invoices , check in and out vendors , stock , meetings , scheduling
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
Cashier and Customer Service
Pizza Hut
Chatham, VA
07.2012 - 07.2015
- Cooked , closed and open as a shift leader ,fast paced environment
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Certification Specialized in Mental Health -
Wytheville Community College
05-2022
certified in Human Services -
Wytheville Community College
05.2022
High school or equivalent in Graduate -
Chatham High School
04.2014
Skills
- Personal Care
- PCA
- Shift Management (10 years)
- Assistant Manager Experience
- Cleaning Experience
- Cooking
- Hospital Experience
- Food Preparation
- Laundry
- Caregiving
- Meal Preparation
- Cashiering
- Home Care
- Medication Administration
- Nursing
- Dementia Care
- Senior Care
- Alzheimer's Care
- Vital Signs
- Personal Assistant Experience
- Developmental Disabilities Experience
- Memory Care
- Hospice Care
- Phlebotomy
- Microsoft Word (10 years)
- Hoyer Lift
- Care plans
- Front desk (5 years)
- Multi-line phone systems
- Patient Care
- Office Management (3 years)
- Social Work
- Laboratory Experience
- Medical Records (7 years)
- Infection Control Training
- EMR Systems
- Epic
- Customer service
- Medical office experience
- Meeting Coordination
- Scheduling appointments
- Presentation Development
- Travel Arrangements
- Customer Engagement
- Scheduling
- Document Scanning
- Staff Management
- Spreadsheet development
- Event Coordination
- Operations Management
- Telephone reception
- Database entry
- Business Administration
- File Maintenance
- Report Preparation
Certification
- PCA
- First Aid Certification
- CPR Certification
- Driver's License
Timeline
Office Administration Specialist 3
Southern Virginia Mental Health Institute
03.2024 - Current
MOA
Medical Office Assistant
08.2022 - 03.2023
Psychiatric Aide
Southern Virginia Mental Health Institute
01.2019 - 08.2023
PCA Personal Care Assistant
Enlivant
06.2017 - 07.2019
Personal Care Assistant
A Nurses Touch
01.2017 - 12.2018
Assistant Manager
Dollar General
06.2015 - 11.2017
Cashier and Customer Service
Pizza Hut
07.2012 - 07.2015
Certification Specialized in Mental Health -
Wytheville Community College
certified in Human Services -
Wytheville Community College
High school or equivalent in Graduate -
Chatham High School
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