Shaunise Scott
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Attentive Customer Service Representative with over 5 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Motivated professional with extensive experience in customer service, sales and administrative tasks. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
9
9
years of professional experience
Work History
Maintenance Custodian
Washington Metropolitan Area Transit Authority, Metro
02.2022 - Current
- Improved facility cleanliness by conducting regular maintenance tasks such as sweeping, mopping, and vacuuming.
- Enhanced building safety by promptly addressing maintenance issues and reporting potential hazards to management.
- Reduced repair costs by performing routine equipment inspections and preventative maintenance tasks.
- Streamlined inventory management with accurate tracking of cleaning supplies and equipment usage.
- Upheld high standards of cleanliness in all aspects of the facility including floors, walls, ceilings, fixtures, appliances.
- Demonstrated flexibility by adapting to changing priorities and taking on additional tasks as needed.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported vandalism or other damage to property to supervisor.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Dispatcher Clerk
A&A Towing
01.2021 - 03.2023
- Enhanced communication efficiency by implementing a streamlined dispatching process.
- Reduced response times for emergency calls by optimizing dispatcher schedules and call assignments.
- Improved customer satisfaction with timely and accurate information updates during service outages or delays.
- Coordinated logistics, ensuring seamless operations between departments and transportation providers.
- Communicated with drivers and personnel to coordinate timely deliveries.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
Receptionist
Dudley's Hair School
04.2020 - 01.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Cashier/stocker
Aldi
02.2015 - 09.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
GED -
Adult Education Program
Hyattsville, MDSkills
- Call Monitoring
- Staffing coordination
- Schedule Coordination
- Call Center Operations
- Customer Service-Oriented
- Appointment Scheduling
- Problem-Solving
- Excellent Communication
- Analytical Thinking
- Effective Communication
- Attention to Detail
- Goal-Oriented
- Strong Work Ethic
Timeline
Maintenance Custodian
Washington Metropolitan Area Transit Authority, Metro
02.2022 - Current
Dispatcher Clerk
A&A Towing
01.2021 - 03.2023
Receptionist
Dudley's Hair School
04.2020 - 01.2023
Cashier/stocker
Aldi
02.2015 - 09.2020
GED -
Adult Education Program
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