Shaunisha Rhodes
St Louis,MO
Summary
Customer support specialist with over five years of experience in complaint resolution and service issue management. Demonstrated expertise in negotiating payment plans and educating customers, resulting in timely payments and enhanced customer relationships.
Overview
9
9
years of professional experience
Work History
Collections Agent
US Bank Service Center
Olivette, Missouri
09.2023 - 03.2026
- Negotiated payment plans with customers to enhance debt recovery efforts.
- Managed inbound calls, addressing customer inquiries on account balances.
- Educated customers on policies and procedures for prompt payments.
- Educated customers on policies and procedures for timely payments.
Customer Support Specialist
Magellan Health
Maryland Heights, Missouri
01.2018 - 12.2023
- Resolved service issues through effective communication and problem-solving skills.
- Assisted customers with inquiries about health services and benefits, ensuring accurate information and timely resolution.
- Collaborated with team members to streamline customer support processes, improving overall service delivery.
- Educated clients on available resources and services, empowering them to make informed decisions about their health.
- Documented customer interactions in the support ticketing system accurately.
Customer Service Representative
CVS Pharmacy
St Louis, Missouri
11.2016 - 10.2017
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints to restore satisfaction and encourage loyalty.
- Assisted customers with product inquiries and concerns to enhance overall satisfaction.
- Cultivated strong customer relationships to drive repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Jennings Senior High School
St Louis, MO05-2016
Skills
- Debt recovery strategies
- Negotiation techniques
- Account management
- Payment planning
- Customer relationship management
- Complaint resolution
- Service issue resolution
- Customer satisfaction
- Active listening
- Time management
- Policy education
- Transcription accuracy
Timeline
Collections Agent
US Bank Service Center
09.2023 - 03.2026
Customer Support Specialist
Magellan Health
01.2018 - 12.2023
Customer Service Representative
CVS Pharmacy
11.2016 - 10.2017
High School Diploma -
Jennings Senior High School