Shaunita Massey

• Operated cleaning equipment to maintain cleanliness and safety standards in assigned areas.
• Implemented efficient waste disposal methods, contributing to a cleaner environment.
• Collaborated with team members to develop effective cleaning schedules and priorities.
• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Maintained clean and comfortable environments in with 25 rooms by vacuuming, cleaning windows, and dusting.
• Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
• Collaborated with other custodial staff to complete larger projects efficiently and effectively.

• Coordinated patient outreach by calling individuals interested in high-quality orthopedic braces and answering questions about product options, benefits, and ordering requirements.
• Communicated with physician offices to request signatures, verify medical necessity, and ensure all documentation met insurance and compliance standards.
• Managed intake documentation by completing required forms, gathering patient information, and maintaining accurate, HIPAA-compliant customer files.
• Maintained tracking spreadsheets to monitor leads, follow-ups, and order progress, ensuring timely communication and organized workflow.
• Conducted follow-up calls after brace delivery to confirm receipt, answer questions, and provide ongoing customer support for 15+ clients.
• Supported DMEPOS administrative processes including intake, documentation review, and preparing files for billing and insurance submission.
• Delivered high-quality customer service by building rapport, addressing concerns, and guiding customers through the ordering process with professionalism and empathy

• Assisted teachers in creating engaging lesson plans and instructional materials.
• Supported classroom management by facilitating group activities and ensuring student participation for 6 students daily.
• Provided individualized support to students with diverse learning needs and abilities.
• Communicated effectively with parents about student performance and behavioral concerns.
• Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.

• Assisting rehab patient with bathing ambulation walking....also helping the LPNs and RNs with care.
• Worked in a nursing home, nursing facility, and home environment
• Assisted 1-14 elderly, disabled, cancer, hospice, and surgery patients daily
• Provided for patients', clients', and residents' physical and emotional needs
• Took vital signs regularly
• Gave residents, clients, and patients their medication
• Cleaned rooms and bathrooms
• Assisted clients, patients, and residents with daily routines: feeding, bathing, grooming, dressing, exercising, walking, and ROM exercises
• Aided in lifting clients, patients, and residents when necessary
• Recorded client, patient, and resident care
• Assisted with wound care
• Performed post-mortem care, if needed

• I visited individual homes to help families with member that health has decline to ensure safe and adequate care, which include bathing< showering, eating or just being a companion.
• Assisted 4 patients with daily living activities, ensuring comfort and safety in home environments.
• Collaborated with healthcare teams to develop individualized care plans that address patient needs.
• Implemented infection control measures, contributing to a safe environment for patients and caregivers.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.

• Trained new staff on best practices for patient care and facility protocols effectively.
• Led initiatives to enhance communication between caregivers and families, improving overall satisfaction.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Documented on 12 patient conditions and care provided, ensuring accurate health records for informed medical decisions.

• Graduated with Honors — Associate in Applied Science, Healthcare Management Technology
• Dean’s List Honors — Alamance Community College
• Honors Graduate — Class of 2026

ICD‑10‑CM Coding Knowledge — trained through coursework

CPT/HCPCS Procedure Coding — classroom and hands‑on practice

Insurance & Claims Processing

Medical Terminology

EHR Systems