Shaunita Williams
Quincy,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Delivery Station Warehouse Associate
Amazon
12.2023 - Current
- Receive and prepare inventory for delivery
- Load conveyor belts, and transport and stage deliveries to be picked up by drivers
- Use handheld devices to sort, scan, and prepare orders
- View prompts on screens and follow direction for tasks
- Build, wrap, sort, and transport pallets and packages
- Receive truck deliveries.
Quality Analyst/Eligibility Specialist
The Workforce Group
09.2022 - 06.2023
- Performed quality control reviews for Texas Rent Relief Program applications for rent/utility assistance
- Analyzed assistance requests for approval and payment for 1000+ applicants; maintained all documentation and notes in the database
- Performs customer outreach via phone/email/text chat to request required documentation, respond to customer inquiries, and clarification of program procedures and requirements
- Maintains a complete understanding of all applicable policies, requirements, procedures and review all cases established program guidelines.
Quality Analyst/Eligibility Specialist
Tidal Basin
07.2021 - 07.2022
- Reviewed Florida Emergency Rental Assistance Program requests for quality and comprehensiveness for 1000+ applicants
- Analyzed payments for approval and payout and maintained all documentation, spreadsheets, and notes in the database
- Communicate via phone, email correspondence, and text with customers to request required documentation, respond to customer inquiries, and clarification of program procedures and requirements; researched customer complaints
- Investigated duplicate payments for possible overpayments and initiated collection of funds
- Maintains a complete understanding of all applicable policies, requirements, procedures and review all cases established program guidelines.
Job Recruiter
AMIkids
01.2021 - 07.2021
- Developed a strategy and built long-term relationships with local and national businesses to acquire employment opportunities for AMIkids youth/participants
- Responsible for recruiting youth, employers, volunteers, and community participates to the AMIkids Workforce Development Program and provide employment opportunities
- Provides employment readiness training to youth enrolled in the program.
Economic Self Sufficiency Specialist
Florida Dept of Children and Families
12.2019 - 01.2021
- Determine the eligibility of applicants and recipients for state public assistance programs (SNAP, Medicaid, Medicare, Cash Assistance)
- Processes data from electronic sources and enters information into a computer-based eligibility system under very time sensitive agency and legal requirements
- Conducts phone interview with applicants
- Prioritize, plan and project high volumes of work.
Uniform Personnel Coordinator
City of San Antonio Police Payroll Services
08.2016 - 07.2019
- Provides supervision over assigned staff; Coordinates, distributes, and monitors daily workloads
- Lead all functions related to uniform personnel including retirements, resignations, transfers, coordinating promotion physical exams, promotions, demotions, leaves of absences (military and indefinite suspensions), pay and incentives, benefit enrollment, terminations, and final lump sum payouts for approximately 3000 uniformed personnel
- Processed Workers Compensation claims
- Facilitated the onboarding of temporary staff(ID badges and personnel data packets)
- Conducted quarterly orientation briefings for new police cadets classes and the annual payroll presentation
- Audits payroll of uniformed personnel for overpayment and underpayment and ensures pay discrepancies are properly handled
- Oversaw the personnel records from their creation and preservation through to disposal
- Responsible for ordering supplies and maintaining the supply budget
- Reviews, analyzes, and recommends changes to senior leadership regarding policies, plans, and operating procedures.
Lead Administrative Assistant
Brooke Army Medical Center WTB
10.2007 - 09.2016
- Managed the daily workload assessments, assigning work, and assuring proper staffing coverage of administrative support staff; evaluating training records
- Performed administrative, customer support, and patient registration
- Coordinated patient healthcare with Primary Care, Nurse Case Management, Social Work, and Occupational and Physical Therapy
- Facilitated the overall coordination of clinic operations to include maintaining physical and electronic files, appointment scheduling, appointment check-ins/check-outs, consult tracking, verification of treatment orders
- Provided on-the job training for new and current employees;
- Ensured compliance with applicable policies and procedures, HIPAA, and PHI/PII.
Education
Master of Business Administration in Health Care Administration -
Columbia Southern University
Orange Beach, ALBachelors of Science in Art/Education -
Excelsior College
Albany, NYMilitary Service
U. S. Army, United States, Sergeant, 01/01/01, 01/01/07
Timeline
Delivery Station Warehouse Associate
Amazon
12.2023 - Current
Quality Analyst/Eligibility Specialist
The Workforce Group
09.2022 - 06.2023
Quality Analyst/Eligibility Specialist
Tidal Basin
07.2021 - 07.2022
Job Recruiter
AMIkids
01.2021 - 07.2021
Economic Self Sufficiency Specialist
Florida Dept of Children and Families
12.2019 - 01.2021
Uniform Personnel Coordinator
City of San Antonio Police Payroll Services
08.2016 - 07.2019
Lead Administrative Assistant
Brooke Army Medical Center WTB
10.2007 - 09.2016
Master of Business Administration in Health Care Administration -
Columbia Southern University
Bachelors of Science in Art/Education -
Excelsior College