Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shaunna Aranda

Glendale,Arizona

Summary

As a results-oriented and dedicated professional, I have over 10 years in a supervisory and management role. I assisted with coordinating the start-up of the Appeals Processing unit and was regarded as a Subject Matter Expert for all standard work, policies, and procedures regarding this unit. Ability to understand and interpret Federal and State laws, and policies, regarding the Nutrition Assistance Program, Temporary Assistance for Needy Families (TANF), Medical Assistance, and Human Resources. Extensive hands-on experience with multiple computer systems; Google Docs, Google Sheets, Google Drive, AZTECS, HEAplus, OnBase, Lucid chart, Salesforce, FOCUS, Microsoft Word, and Excel. Research, compile, and analyze data to determine research-based solutions. Adept at mentoring and guiding new and less experienced staff members, fostering a cohesive and efficient team. My strategic and decisive leadership, commitment to excellence, and strong ability to influence stakeholders and drive problem-solving initiatives make me a unique candidate. Analytical professional prepared for this role with extensive experience in data analysis and interpretation. Known for delivering actionable insights and driving process improvements that align with business goals. Highly collaborative team player with focus on achieving results and adapting to changing needs. Skilled in statistical analysis, data visualization, and project management.

Overview

10
10
years of professional experience

Work History

Senior Employee Relations Analyst

State of Arizona
10.2023 - Current
  • Experienced HR professional with a strong background in handling complex and sensitive employee relations issues, ensuring compliance with Division procedures, Department policies, and federal and state employment laws
  • Provide expert technical guidance to all levels of management and employees, formulate corrective actions, and prepare comprehensive written recommendations for executive review
  • Skilled in interpreting policies, procedures, and employment laws, offering informed advice, and maintaining strong working relationships with legal and employee relations staff

Program Supervisor, Unit Manager

State of Arizona
05.2018 - 09.2023
  • Direct and delegate the assignment of the appeals workload
  • Monitor, review, train, and provide support and feedback to supervisors
  • Coach and develop management team skills and abilities
  • Coordinate, plan, develop, analyze, implement, and evaluate goals and performance
  • Proficient in monitoring monthly, weekly, and daily reports and maintaining the team’s knowledge of Federal rules and regulations, AAC, ARS, and internal policies and procedures
  • Proficient in monitoring monthly, weekly, and daily metrics to include productivity, cost, quality, and utilization
  • Collaborate and coordinate with other departments and units to ensure necessary processes and standard work are complete and followed
  • Provide presentations to staff, peers, and external stakeholders
  • Research, compile, analyze, and compile data to present for executive review

Program Service Evaluator IV, Unit Supervisor

State of Arizona
04.2017 - 01.2016
  • Receive and assign appeals for determinations completed for Medical Assistance, Nutrition Assistance, and Temporary Assistance for Needy Families (TANF)
  • Ensure that all informal reviews are completed within the standard timeframes
  • Ensure attendance at scheduled telephonic administrative hearings as a department representative/witness and address any roadblocks that arise
  • Ensure timely distribution of administrative decisions issued by hearing officers
  • Project coordinator for Arizona AMS activities such as problem-solving meetings and Kaizen events for the team and peers as well as collaboration with other agencies and departments
  • Implement adherence to all facets of AMS to ensure that the team meets the DES True North, including timeliness, cost, and productivity
  • Ensure all standard work, policies, procedures, laws, rules, and regulations are communicated to the team for process adherence
  • Address elevated customer service issues, assisting all parties involved in finding resolutions within policies and procedures
  • Actively participates in the improvement of customer service and training, promotes cooperation with all organization staff, and manages special projects as assigned

Program Service Evaluator IV/Unit Supervisor

State of Arizona
11.2014 - 12.2015
  • Directly supervised a unit of PSE I-III staff
  • Monitor, review, train, and provide feedback on determinations completed for Medical Assistance, Nutrition Assistance, and Temporary Assistance for Needy Families (TANF)
  • Provided training on updated policies and procedures to enhance efficiency and knowledge
  • Used reports to monitor caseloads to ensure expectations for timeliness and quality were met and maintained
  • Completed accurate case reads and monitored online staff for correct determinations
  • Ensured timely distribution of work, monitored CR 347 report to ensure office timeliness and completed special projects as needed or requested by management

Education

High School Diploma -

Coronado High School
01.2000

Skills

  • Business Requirement Understanding
  • Onboarding/Training
  • Business Alignment
  • Project Coordination
  • Conflict Resolution
  • Mediation
  • Collaboration Techniques
  • Leadership
  • Teambuilding Methodologies
  • Human Resource Management
  • Arizona Management System (AMS)
  • Lean Process
  • Analytical Thinking
  • MS Excel
  • Team Collaboration and Leadership
  • Documentation And Reporting
  • Project Management
  • Excel proficiency
  • Information Gathering
  • Data Research and Validation
  • Process Improvements
  • Data Processing
  • Continuous Improvement
  • Root Cause Analysis
  • Report Preparation
  • Workflow Analysis
  • Issue Identification
  • Evidence-Based Decision Making
  • Deadline Adherence
  • Incident Reporting

References

Available Upon Request

Timeline

Senior Employee Relations Analyst

State of Arizona
10.2023 - Current

Program Supervisor, Unit Manager

State of Arizona
05.2018 - 09.2023

Program Service Evaluator IV, Unit Supervisor

State of Arizona
04.2017 - 01.2016

Program Service Evaluator IV/Unit Supervisor

State of Arizona
11.2014 - 12.2015

High School Diploma -

Coronado High School
Shaunna Aranda