As a results-oriented and dedicated professional, I have over 10 years in a supervisory and management role. I assisted with coordinating the start-up of the Appeals Processing unit and was regarded as a Subject Matter Expert for all standard work, policies, and procedures regarding this unit. Ability to understand and interpret Federal and State laws, and policies, regarding the Nutrition Assistance Program, Temporary Assistance for Needy Families (TANF), Medical Assistance, and Human Resources. Extensive hands-on experience with multiple computer systems; Google Docs, Google Sheets, Google Drive, AZTECS, HEAplus, OnBase, Lucid chart, Salesforce, FOCUS, Microsoft Word, and Excel. Research, compile, and analyze data to determine research-based solutions. Adept at mentoring and guiding new and less experienced staff members, fostering a cohesive and efficient team. My strategic and decisive leadership, commitment to excellence, and strong ability to influence stakeholders and drive problem-solving initiatives make me a unique candidate. Analytical professional prepared for this role with extensive experience in data analysis and interpretation. Known for delivering actionable insights and driving process improvements that align with business goals. Highly collaborative team player with focus on achieving results and adapting to changing needs. Skilled in statistical analysis, data visualization, and project management.