Shaunna Cunningham
Summary
Cordial Patient Access Specialist 4 with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Detail-oriented Patient Access Representative with medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 17 years of relevant work experience to your team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Patient Access Specialist 4/ Lead
St Luke's Orthopedic
10.2011 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Collected and validated patient demographics and insurance information.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved customer complaints using established follow-up procedures.
Switchboard Operator
St Luke's Hospital
02.2007 - 10.2011
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
- Documented messages and forwarded to correct individual.
- Announced important information and emergency notifications over PA system.
- Operated switchboard and routed incoming calls to appropriate departments.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Received incoming calls and paged individuals and departments over PA system.
Education
No Degree - Medical Transcription
Boise State University
Boise, IDHigh School Diploma -
Burley High School
Burley, Idaho05.1996
Skills
- Co-Payment Collection
- Specialist Referrals
- Front Desk Operations
- Patient Registration
- Team Leadership
- Customer Satisfaction
- Patient Health Information Access
- Payment Processing
- Patient Contact
Timeline
Patient Access Specialist 4/ Lead
St Luke's Orthopedic
10.2011 - Current
Switchboard Operator
St Luke's Hospital
02.2007 - 10.2011
No Degree - Medical Transcription
Boise State University
High School Diploma -
Burley High School
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