Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaunna Everly

Richmond,KY

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Secretary/Attendance Registrar Clerk

Madison County Schools
08.2017 - Current
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
  • Created detailed reports summarizing critical data points for easy review by upper management.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to school employees and parents by copying, faxing, and filing documents.
  • Entered data into system and updated parent contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire school.
  • Maintained electronic filing systems and categorized documents.
  • Offered technical support and troubleshot issues to enhance school productivity.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Paraeducator

Madison County Board Of Education
08.2015 - 05.2017
  • Enhanced student comprehension by implementing differentiated instructional strategies tailored to individual needs.
  • Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
  • Maintained a safe and inclusive learning environment by addressing behavioral issues promptly and following established protocols.
  • Monitored student progress through regular assessments, adjusting instructional methods accordingly to maximize effectiveness.
  • Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
  • Provided essential support during standardized testing periods, administering exams according to guidelines while accommodating individual student needs per IEPs or 504 plans.
  • Supported teachers in managing diverse classroom populations by providing targeted interventions for students who required additional assistance or modifications.

Substitute Teacher/Paraeducator

Madison County Board Of Education
08.2013 - 05.2015
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Supervised lunchroom and recess activities.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.

Head Cashier

Murphy USA
09.2006 - 07.2011
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Order and received orders.
  • Participated in hiring and training staff.

Third Key Sales Manager

Lane Bryant
04.2001 - 04.2002
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Responsible for closing all registers and handling money.

Education

No Degree - Human Resources Management/Accounting

Eastern Ky. University
Richmond, Ky

Associate of Arts - History Teacher Education

Bluegrass Community And Technical College
Lexington, KY
05.2007

Skills

  • Office Administration
  • Database Management
  • Document Preparation
  • Record preparation
  • Inter-office communications
  • Multi-Line Phone Systems
  • Teacher relations
  • Cross-Functional Communication
  • Complex Problem-Solving
  • Confidentiality understanding
  • Keyboarding skills

Timeline

Secretary/Attendance Registrar Clerk

Madison County Schools
08.2017 - Current

Paraeducator

Madison County Board Of Education
08.2015 - 05.2017

Substitute Teacher/Paraeducator

Madison County Board Of Education
08.2013 - 05.2015

Head Cashier

Murphy USA
09.2006 - 07.2011

Third Key Sales Manager

Lane Bryant
04.2001 - 04.2002

No Degree - Human Resources Management/Accounting

Eastern Ky. University

Associate of Arts - History Teacher Education

Bluegrass Community And Technical College

Similar Profiles

CREATE PROFILE
Shaunna Everly