SHAUNNA LEFF
OMNI AIRPORT OPERATIONS
West Orange,NJ
1
Certification
9
years of professional experience
Supported aviation and airport operations with over three years of experience.,Upheld high safety and professionalism standards.,Demonstrated effective communication, reliability, adaptability, multitasking, and composure under pressure.,Aimed to contribute strong airport experience.
Work History
Baggage Handler / Airport Operations Associate
5 Years 11 Months- Supported daily airport operations Inspected baggage for damage and reported concerns to management to support quality control.Assisted passengers and coordinated with airport personnel to promote efficient service and on-time operations.Responded to passenger questions and concerns involving lost or delayed baggage.
- Addressed customer issues through attentive listening, clear communication, and prompt solutions. Collaborated with team members in a dynamic and fast-paced airport setting.
- Ensured compliance with safety and security protocols during daily operations.
- Guided new employees in mastering baggage-handling techniques and understanding workplace guidelines. Showcased reliability and attention to detail while managing customer belongings.
Security Guard
1 Year 2 Months- Delivered security and customer service support to staff, visitors, and guests.
- Executed routine patrols to identify and mitigate safety hazards and security concerns.
- Implemented facility rules and regulations to ensure compliance and safety standards.
- Managed emergency response protocols and addressed crowd-management challenges effectively.
- Facilitated guest inquiries and resolved concerns while ensuring a safe and welcoming environment.
Cashier / Food Service Associate
1 Year 10 Months- Delivered exceptional customer service in a fast-paced, high-volume environment.
- Executed customer transaction processing with precision and professionalism.
- Resolved customer concerns swiftly, ensuring a positive experience throughout interactions.
- Collaborated with team members to ensure seamless service delivery during peak shifts.
Education
Associate of Science - General Science
High School Diploma
Skills
Customer service
Airport Operations
Certification
- CPR Certified
- BLS Certified
ADDITIONAL
- Authorized to Work in the United States
- Open to Relocation
- Flexible Schedule
Timeline
Baggage Handler / Airport Operations Associate
OMNI AIRPORT OPERATIONS
10.2019 - 09.2025Read More
Security Guard
RED BULL ARENA
06.2018 - 08.2019Read More
Cashier / Food Service Associate
WHITE CASTLE
02.2017 - 12.2018Read More
East Orange Campus High School
High School Diploma
Read More
Essex County College
Associate of Science from General Science
Read More