Shaunna Sjulin
Tarkio,MO
Summary
Dynamic budtender with a proven track record at Greenlight, leveraging extensive product knowledge and strong communication skills to enhance customer satisfaction. Successfully fostered loyalty through personalized recommendations and regulatory compliance, achieving a Google 5.0 rating in customer satisfaction. Experienced in opening new dispensaries and adept at building rapport within the community.
Overview
2
2
years of professional experience
Work History
Budtender
Greenlight
Rock Port, MO
04.2024 - Current
- Assisted customers in choosing and utilizing products to enhance overall satisfaction.
- Followed state regulations and company protocols during all transactions.
- Developed strong connections with customers to promote loyalty and repeat purchases.
- Collaborated with team members to streamline operations and boost service efficiency.
- Educated new staff on product information and customer service best practices.
- Utilized interpersonal skills to engage customers, establishing trust as a reliable resource on cannabis products.
- Encouraged repeat business through exceptional customer service and in-depth knowledge of cannabis offerings.
- Addressed inquiries regarding medicinal and recreational uses, effects, and characteristics of different strains.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Assisted medical use customers in locating appropriate cannabis medicines and methods of administration.
- Responded to customer needs and preferences to suggest optimal products.
- Nurtured customer loyalty and retention by creating outstanding shopping experiences.
Education
Psychology/Sociology
University of Nebraska At Omaha
Omaha, NE05.2027
High School Diploma -
Tarkio High
Tarkio, MO05.1989
Skills
- Product knowledge expertise
- Discussing cannabis
- Regulatory compliance
- Building rapport
- Promotions and discounts
Experience opening a new dispensary in the area
I grew up in the community locally and I’m familiar with all aspects of the community, including businesses & people
Have intricate knowledge of the way people react to changes made by local dispensaries in the past
- POS system operation
- Online order management
- THC & CBD products
- Friendly and helpful
- Strong communication and interpersonal skills
- Informed product selections
Google 50 on customer satisfaction reviews over the last two years
Timeline
Budtender
Greenlight
04.2024 - Current
Psychology/Sociology
University of Nebraska At Omaha
High School Diploma -
Tarkio High