Shaunna Wade
St. Louis,MO
Summary
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Overview
22
22
years of professional experience
Work History
IT Service Operations Analyst
BJC HealthCare
10.2023 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Manages and completes request of service now tickets in a timely manner
- Implemented process improvements based on feedback from internal stakeholders and customers, leading to a more streamlined customer experience.
- Contributed to the development of strategic plans aimed at improving overall service operations performance within the organization.
- Maintained compliance with industry standards and regulations through regular audits and reviews of existing protocols.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Dental Assistant/Assistant Manager/Insurance Specialist/Account Management
florrissant dental
02.2011 - 10.2023
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Provided excellent customer service to create positive experiences and build patient trust.
- Sterilized rooms and prepped equipment and instruments for 20-30 procedures daily.
Direct Support Staff
Emmaus Homes
05.2010 - 03.2012
- Assisting residents with everyday life skills
- Ensure meds were giving
- Cooking and cleaning
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
Manager
Mcdonalds
11.2003 - 08.2010
- Managing 12-17 crew members at a time
- Handling cash
- Ensuring great services
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
Education
Bachelor of Science - Health Administration
St.louis College of Health Careers
Fenton, MO06-2025
Associate in Science (AS) - Healthcare Administration
St Louis College of Health Careers-Fenton
Fenton, MO04.2021
Dental Assistant Certificate - dental assisting
Missouri college
Brentwood, MO01.2011
Skills
- Great management skills
- Payment processing
- Processing claims with all major insurance companies, Medicare and VA
- Submitting Pre Auths
- Collecting payments
- Answering inbound calls from patients
- Multi-tasking
- Answering incoming emails
- Discussing treatment plans
- Opening and closing a dental office
- Computer Programming
- Dependable
- People oriented
- Reliable
- Great Teamwork
- Great Problem solver
- Great Customer Care
- Can use eagle soft
- Can use Dentrix
- Can use Dexis
- HIPAA
- Sterilization
- Office Management
- QuickBooks
- Data Entry
- Medical Coding
- Inventory
- Phone Etiquette
- Medical Imaging
- Medical Terminology
- Receptionist
- Vital Signs
- CPR
- Dental Receptionist
- Medical Records
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
IT Service Operations Analyst
BJC HealthCare
10.2023 - Current
Dental Assistant/Assistant Manager/Insurance Specialist/Account Management
florrissant dental
02.2011 - 10.2023
Direct Support Staff
Emmaus Homes
05.2010 - 03.2012
Manager
Mcdonalds
11.2003 - 08.2010
Dental Assistant Certificate - dental assisting
Missouri college
Bachelor of Science - Health Administration
St.louis College of Health Careers
Associate in Science (AS) - Healthcare Administration
St Louis College of Health Careers-Fenton
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