Shaunna Walewski
Colorado Springs,CO
Summary
At The Homebound Team With Real, I excelled in streamlining real estate transactions and enhancing client satisfaction through expert document preparation and exceptional communication skills. My proactive approach led to increased efficiency and strengthened client relationships, showcasing my ability to manage deadlines and maintain detailed databases effectively.
Overview
8
8
years of professional experience
Work History
Real Estate Transaction Coordinator
The Homebound Team With Real
03.2017 - 10.2024
- Organized and maintained transaction files in compliance with company policies and industry regulations, ensuring easy access to all relevant documents.
- Collaborated with title companies, inspectors, appraisers, attorneys, and other professionals to address any issues or discrepancies that arose during transactions.
- Streamlined real estate transactions by efficiently managing documentation and communication between all parties involved.
- Prepared comprehensive due diligence reports for clients with accurate property data analysis to facilitate informed decision-making processes.
- Managed multiple concurrent transactions with exceptional organization skills, ensuring deadlines were met and clients were updated regularly.
- Continually developed professional knowledge and skills by attending industry events, workshops, and training sessions to stay current on best practices and emerging trends within the real estate market.
- Expedited closings by coordinating efforts between buyers, sellers, lenders, and agents to ensure timely completion of necessary tasks.
- Supported successful closings by obtaining signatures from all parties involved in a timely manner while ensuring clear communication throughout the process.
- Contributed to a positive work environment by providing backup support for fellow team members during peak periods or absences.
- Coordinated inspections, appraisals, repairs, and other pre-closing requirements efficiently within specified timeframes.
- Boosted agent productivity by taking on administrative tasks, allowing them to focus on sales and relationship-building activities.
- Enhanced client satisfaction by providing timely updates and addressing concerns throughout the transaction process.
- Strengthened relationships with clients by maintaining open lines of communication during each stage of the transaction process.
- Coordinated with marketing teams to develop effective property listings, increasing visibility and interest.
- Streamlined document preparation process, ensuring accuracy and compliance with legal standards.
- Analyzed feedback from clients post-closing to identify areas for service improvement, enhancing future client experiences.
- Liaised with title companies to ensure clear property titles, preventing future legal disputes.
- Maintained detailed transaction database, enabling quick retrieval of information and efficient status updates for clients.
- Streamlined closing process, preparing all necessary documents and coordinating final reviews for seamless experience.
- Managed scheduling for property showings, inspections, and closings, optimizing time of all parties involved.
- Facilitated smooth communication between buyers, sellers, and agents, reducing average time to close by fostering collaborative environment.
- Enhanced team productivity, organizing regular training sessions on latest real estate regulations and technology tools.
- Organized and maintained up-to-date calendar of important transaction milestones, keeping all stakeholders informed.
- Increased client satisfaction by efficiently coordinating all phases of real estate transactions from initial contact to closing.
- Assisted in resolving unexpected issues during transactions, minimizing delays and maintaining client trust.
- Established robust relationships with mortgage lenders, inspectors, and other professionals, facilitating smoother transaction processes.
- Reduced errors in contract preparation with meticulous attention to detail and thorough understanding of legal requirements.
- Ensured compliance with industry regulations through diligent monitoring of transaction timelines and adherence to established policies.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Reduced errors in contract documentation, meticulously reviewing and amending documents before finalization.
- Generated leads for sales and rental properties through cold calls and referrals.
Listing Coordinator
The Homebound Team With Real
03.2017 - 10.2024
- Streamlined listing processes for increased productivity, utilizing organizational skills and attention to detail.
- Maintained organized records of all active listings, ensuring easy access for team members and clients.
- Increased listing accuracy by diligently reviewing property information before publication on multiple platforms.
- Coordinated professional photography sessions for properties, creating visually appealing marketing materials to attract buyers.
- Facilitated smooth transitions from pre-listing to post-closing stages through meticulous tracking of deadlines and task completion.
- Provided exceptional customer service to clients, addressing questions or concerns and offering knowledgeable advice when needed.
- Strengthened relationships with vendors such as photographers or staging professionals through effective communication and negotiation.
- Enhanced client satisfaction by efficiently coordinating property listings and promptly addressing inquiries.
- Optimized online presence for listed properties using targeted keywords in descriptions and social media posts to reach relevant audiences.
- Supported successful closings by coordinating necessary documentation between clients, agents, attorneys, and title companies.
- Improved client communication by providing regular updates on the status of their listings throughout the sales process.
- Aligned team objectives by maintaining open lines of communication between agents, clients, and other stakeholders throughout the listing process.
- Collaborated with agents to ensure accurate and timely submission of required documents, expediting the listing process.
- Assisted in marketing efforts by preparing high-quality materials for property promotion and open houses.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Generated leads for sales and rental properties through cold calls and referrals.
- Assisted with the creation of marketing materials, including flyers and brochures, to effectively showcase properties for sale.
Client Care Coordinator
The Homebound Team With Real
03.2017 - 10.2024
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Streamlined appointment scheduling for improved efficiency and increased client retention.
- Provided comprehensive support to clients throughout the service lifecycle, fostering long-term partnerships.
- Served as a trusted point of contact for internal stakeholders regarding all aspects of client care coordination efforts across departments.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and backed up other customer service managers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
High School Diploma -
Bear Creek High School
Lakewood, CO06.1992
Skills
- Client Communication
- Deadline Management
- File Management
- Document Preparation
- Database Maintenance
- Client Relationship Management
- Closings Coordination
- Excellent Communication
- CRM Tracking
- Listing Coordination
- Property Research
- Property Photography
Timeline
Real Estate Transaction Coordinator
The Homebound Team With Real
03.2017 - 10.2024
Listing Coordinator
The Homebound Team With Real
03.2017 - 10.2024
Client Care Coordinator
The Homebound Team With Real
03.2017 - 10.2024
High School Diploma -
Bear Creek High School
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