Shaunnice Cage
Phoenix,AZ
Summary
Licensing Specialist with extensive experience at Arizona Department of Health Services, specializing in regulatory compliance and data accuracy. Skilled in user support and problem-solving, enhancing workflows and training team members for efficient application processing. Dedicated to continuous improvement and effective communication in all operations.
Overview
8
8
years of professional experience
Work History
Licensing Specialist
Arizona Department of Health Services
Phoenix, AZ
04.2025 - Current
- Process and support medical marijuana license applications using Salesforce; submit help request tickets, and collaborate with administrators on system issues.
- Provide user guidance, assist with account reactivation, record requests, email verification, and denial letter processing.
- Ensure compliance with regulatory guidelines, and maintain high data accuracy.
- Document process steps, maintain application notes, and report data issues for correction.
- Communicate with applicants, internal staff, and leadership to troubleshoot application and record-related issues.
- Support the training of new team members on application procedures, documentation standards, and Salesforce tasks.
- Assist licensing coordinators and support process improvements aligned with state guidelines.
- MMJ Licensing
Licensing Coordinator (Optional Earlier Experience)
Arizona Department of Health Services
Phoenix, AZ
07.2022 - 04.2025
- Maintained accurate records, communicated with applicants, and followed regulatory requirements.
- Supported documentation review, workflow tracking, and updated files as needed.
- Collaborated with colleagues to improve licensing processes and workflows.
- Communicated with applicants to clarify requirements and address inquiries.
Caregiver, Special Needs
Mentor Network
Phoenix, AZ
02.2018 - Current
- Monitored client health and behavior, reporting changes to appropriate staff.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Trained new caregivers on best practices in special needs care techniques.
- Observed, reported and documented patient status and care provided.
Education
Certificate in Project Management -
Grand Canyon University
Phoenix, AZ06-2025
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ05-2021
Certificate in General Management -
University of Phoenix
Phoenix, AZ05-2021
Skills
- User Support
- Ticket Requests
- Data Accuracy & Validation
- IT Ticketing Support
- Workflow Support
- Documentation
- Attention to detail
- Reporting & Dashboards
- Compliance & Regulatory Documentation
- Project Coordination
- Communication
- Problem Solving
- Salesforce knowledge
- Regulatory compliance
- Team collaboration
Additional Information
Familiar with deduplication concepts, data governance, compliance, and documentation standards., Experience collaborating with administrators, coordinators, and IT support., Strong ability to train others, document processes, and improve user understanding.
Timeline
Licensing Specialist
Arizona Department of Health Services
04.2025 - Current
Licensing Coordinator (Optional Earlier Experience)
Arizona Department of Health Services
07.2022 - 04.2025
Caregiver, Special Needs
Mentor Network
02.2018 - Current
Certificate in Project Management -
Grand Canyon University
Bachelor of Science - Business
University of Phoenix
Certificate in General Management -
University of Phoenix