Shaunny Wright Brown

* Manage accounts receivable to ensure timely payment collection.
* Resolve customer disputes by identifying deduction types and issuing paybacks or credit memos as needed.
* Communicate with customers through phone and email to follow up on overdue invoices.
* Analyze account data to identify trends, risks, and improvement opportunities.
* Maintain accurate documentation of collection activities and dispute resolutions.
* Collaborate with sales, customer service, and finance teams to address issues promptly.
* Implement strategies to improve collections efficiency and overall process performance.
* Prepare and deliver reports on collections and dispute-resolution metrics for management.

• Monitor and manage accounts receivable to ensure timely collection of payments.
• Handle and resolve customer disputes, ensuring a fair and efficient resolution process, while identifying the type of deduction and assisting the customer with dispute by requesting payback of the difference or providing credit memo.
• Communicate with customers via phone, email, and other channels to follow up on overdue invoices.
• Analyze account data to identify trends and potential issues, providing actionable insights.
• Prepare and maintain accurate records of collections activities and dispute resolutions.
• Collaborate with internal departments such as sales, customer service, and finance to address and resolve issues.
• Develop and implement strategies to improve the efficiency and effectiveness of the collections process.
• Generate reports on collections performance and dispute resolution metrics for management review.
• Evaluate and approve order releases based on established authority levels.
• Perform collections efforts of customer account balances while maintaining customer relationships.

* Supported NA-to-USA migration of collections, cash application, and audit processes.

* valuated and approved order releases within assigned authority levels.
* Managed collections for key accounts, ensuring timely payments while maintaining strong customer relationships.
* Performed customer account reconciliations with moderate financial impact.
* Identified disputes and root-cause issues, collaborating with customers and internal teams to improve payment cycle times.
* Coordinated with Cash Application, Billing, Sales, and external partners to resolve issues and optimize processes.
* Delivered service-level results and supported continuous improvement initiatives.
* Researched and resolved inquiries using established judgment and problem-solving methods.

• * Participated in the migration and stabilization of collections and credit processes, including system enhancements and automation.
  * Conducted customer outreach and collaborated with store/credit teams to complete the collections cycle.
  * Performed account reconciliations and monitored past-due balances.
  * Built strong communication channels with customers and field sales to support timely payments and issue resolution.
  * Identified payment delays and worked cross-functionally to prevent future disputes and improve overall collections performance.