Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic
Shaunt Azizian

Shaunt Azizian

Livermore,CA

Summary

Dedicated Program Manager/ Customer Success Manager with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Project Manager/ CSM

Avidex
07.2022 - Current
  • Team leader in project budget build and analysis, managing a portfolio of over 25 active projects, strong customer relationship building, active leader in team and stakeholder collaboration
  • Project assignments include Avidex-designed and consultant-designed large scale, complex, and high-profile AV/IT projects
  • Provided guidance, task designation, and scheduling for other local project management staff
  • Assisted estimating team with resource estimation including labor, logistics, material, specialty tools, etc
  • Responsible for working independently or in conjunction with a project team to plan, coordinate, schedule, execute, and complete multiple projects in parallel within each project's time, cost, and scope constraints
  • Create and manage the execution phase schedule
  • Set deadlines, assign responsibility, monitor, control, and summarize the progress of a project as needed responsible for each job's assigned implementation team
  • Responsible for assigning individual responsibilities and maintaining accountability
  • Assure the project implementation team has the documentation, instructions, schedule, material, and tools required to execute the project scope
  • Prepare and update documentation for each project including meeting notes, task lists, schedules, request for information (RFI) forms, request for change order (RFCO) forms, change orders (ICO, ECO), change logs, letters, memos, packing slips, punch-lists, record set documentation, and final acceptance forms to keep a job organized and running smoothly.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Utilized customer feedback to inform changes and improvements to customer success plans.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Project Manager

AVI-SPL
10.2021 - 05.2022
  • Lead in facilitation of all project activities, such as change management, timely completion of projects, and obtainment of client scope and quality requirements in alignment with existing AVI-SPL project management principles
  • Evaluate and gain understanding of contract documents for each assigned project, including project scopes of work, bid drawing and specifications, contract negotiations, and construction schedules
  • Steer efforts in creating and overseeing comprehensive work breakdown structure and project schedule, while validating appropriate resource scheduling for all required project tasks
  • Plan and conduct internal project kick-off meetings with sales, engineering, fabrication, installation, programming, corporate department, and third-party resources, as well as external project kick-off meetings with all external stakeholders and applicable internal resources
  • Served as primary contact for all internal and external project communication and documentation for projects through maintenance of accurate files and records of project status and activities
  • Prepare and present weekly job progress reports to all internal and external stakeholders, while escalate any issues for office management
  • Coordinate with lead technicians to obtain daily site progress reports
  • Assume accountability in ordering necessary equipment and materials for projects following the approval of engineering
  • Oversee the distribution and shipment of equipment through pick ticketing, packing slip, and sign off process requirements.
  • Created customer support strategies to increase customer retention.
  • Established strong relationships with key customers, resulting in increased customer loyalty.

Project Manager

ELB US INC.
10.2018 - 10.2020
  • Served as lead project manager responsible for overseeing a full spectrum AV integration for new/existing construction and other major projects in Microsoft, Alameda County Sheriff's Office, Google, Genentech, IBM, health centers, and various municipalities, including City of Mountain View, Redwood City, and City of Burlingame
  • Held responsibility in conducting all project kickoff meetings with internal and external teams; managing key performance indicators (KPIs) integral to each project's efficiency; fulfilling deadlines; coordinating project budget operating profit margins; and handling change orders
  • Functioned as primary stakeholder in charge of facilitating meetings with customers, vendors, account managers, and general contractors (GCs)
  • Directly communicated with all teams to discuss project goals, progressions, updates, and nuances
  • Key Accomplishments: Successfully generated more than $100K in profit for company/change orders through determination of stakeholder oversights at Microsoft
  • Brought approximately $250K by achieving new project commitments from Alameda County Sheriff's Office through development of positive customer relationships onsite; implementation of projects; and attainment of referrals to new municipalities within the bay area, including Hayward Rangers Office and City of Santa Clara.

Project Manager, Revenue Integrity Department

ALAMEDA HEALTH SYSTEM
01.2016 - 10.2018
  • Played a key role as stakeholder for system-wide revenue analysis, as well as point person to department heads
  • Organized and executed project meetings focused on revenue-related targets with managers
  • Mentored system-wide departments and identified effective solutions for revenue capture using workflow and charge description manager (CDM) analysis
  • Handled the preparation of month-end revenue reports for the chief financial officer (CFO) detailing the analysis on major changes in revenue dollars and problematic departments
  • Assumed accountability in maintaining and auditing departments' CDM for new and old codes on an annual basis
  • Participated in the creation of new performance measurement tools including the Soarian Financials and trained managers on proper use of the system.

Education

Bachelor of Arts in Liberal Studies -

San Jose State University
San Jose, CA
01.2010

Skills

  • Operations Management
  • Budget Development
  • Performance Monitoring
  • Collaborative Team Building Leader
  • Strategic Planning and Implementation
  • Continuous Process Improvement
  • Microsoft Office Suite (Word, Excel, PowerPoint, Sharepoint, Teams and Outlook)
  • SharePoint
  • Google Suite
  • Dropbox
  • CAD
  • SmartDraw
  • Sales proficiency
  • Pipeline Development
  • Customer Account Management
  • Client Relations

Certification

Targeted-Project Management Professional (PMP)

Personal Information

Goal oriented, family man and dad of three that loves to cultivate strong relationships in order to build network and learn from new experiences. Loves fishing, golf, basketball and traveling! 

Timeline

Project Manager/ CSM

Avidex
07.2022 - Current

Project Manager

AVI-SPL
10.2021 - 05.2022

Project Manager

ELB US INC.
10.2018 - 10.2020

Project Manager, Revenue Integrity Department

ALAMEDA HEALTH SYSTEM
01.2016 - 10.2018

Bachelor of Arts in Liberal Studies -

San Jose State University

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Shaunt Azizian