Shaunté Fletcher

Transaction Coordinator/ Client Care Manager, PLACE Ben Kinney Team. Henderson, NV

Jun. 2023 - Present

Specialize in new construction, land and residential properties. Liaison between, Lenders, Title, Agents & Clients. Make sure commissions are accurate. Use Brivity software to stay organized and up to date on all task for all transactions. Make sure all contracts are executed and signed and make sure all transactions are executed from beginning to closing.

• Oversee all aspects of buyer & seller transactions from executed purchase agreement to closing
• Average 50 files monthly
• Coordinate title/escrow, mortgage loan, appraisal processes
• Coordinate inspections, regularly update & maintain communication with clients, agents, title officer, lender etc
• Input all client information into client database system
• Prepare all listing materials: pre-listing presentation, Listing Agreement, sellers' disclosures, comparative market analysis, pull online property profile, research multiple listing service (MLS) listings and etc
• Obtain all necessary signatures on listing agreement, disclosures and other necessary documentation via DocuSign and create Disclosure Packets
• Provided onsite training.

• Review and completed all file what it pertains to
• Trained agents on new software, (SkySlope, transaction point, DocuSign, agent achieve, etc.) Prepared marketing materials, answered 30-70 incoming calls for entire company, maintained calendar, weekly meetings
• Transaction coordinator assistant, including due diligence, closed 10 - 20 files monthly
• Worked on vendor management, monthly reports, processed commissions
• Answered online inquiry's, managed own elite sales team.

• Administrative coordinator for over 70 agents, including; MLS,lock boxes, marketing, answer incoming calls, due diligence, contracts, disclosures, vendor management, monthly reports, expense reports, commissions, billing, calendar, knowledge and trainer on WebTop,Greenhouse,Profit Power and DocuSign
• Recruited agents.

• Established maintained and organized client data base monthly, updated files with invoices, assisted clients during all real estate transactions, provided data entry of all orders (including BPO's), updated property information in database, websites and created fliers, answer phones and responded to inquiries from clients, vendor management, scheduled broker appointments.

• Acquired and funded all dealer contracts, reviewed documents for compliance, renewed and sold products and services, activated and updated all client accounts, maintained client files, performed due diligence for company contracts and prioritized heavy workload, prepared weekly sales reports for management.

• Worked with new customer in the development of new accounts, educated clients on various mortgage programs, heavy inbound and outbound calls, data entered (1003 applications)into Calyx Point, processed all loans, ordered appraisals, reviewed credit profiles, verified all loan conditions, funding and recordings, generated repeat business through successful client follow-up, exceed/maintain volume quota.

• Provided solution to complicated problems and keeping up the quality level in office, analyzed credit profiles, supported sales team, processed loans, ordered title, appraisals, mortgage payoffs, collected client disclosures and cleared all conditions, reviewed all mortgage transaction for company, responsible for recruitment and training of new hires on comply policies and procedures, customer service and sales technique.