Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaunta Dorsey

Danville ,IN

Summary

Organized Patient Service Representative with 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 2 years of relevant work experience to the team. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Patient Service Representative

PT Solutions
04.2022 - Current
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Used Microsoft to schedule appointments.
  • Handled customer service inquiries in person, via telephone and through email.
  • Developed and implemented customer service policies and procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.

Health Screener

St. Vincent's Hospital Ascension
03.2021 - 04.2022
  • Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Completed intake assessment forms and filed clients' charts.
  • Disinfected tools, equipment and surfaces between patients.
  • Answered patient inquiries and provided information about healthcare services.
  • Completed necessary reports and documentation on time and to specifications.

Home Health Aide

Together Home Care
05.2018 - 03.2021
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Followed nutritional plans to prepare optimal meals.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Developed rapport to create safe and trusting environment for care.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Provided transportation and appointments management.
  • Developed individual care plans for clients based on specific needs.

Home Health Aide

Changes Home Care
05.2016 - 05.2018
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.

Child Care Provider

St. Vincent's Operation Breakthrough
05.2004 - 08.2007
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Met with parents about daily activities, positive developments, and issues.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Introduced children to educational games and activities to boost learning.
  • Utilized positive reinforcement techniques to encourage good behavior.

Education

High School Diploma -

Hickman Mills High School
Kansas City, MO
05.2004

Skills

  • Payment Collection
  • Punctual and Hardworking
  • Spreadsheet Tracking
  • Medical History Documentation
  • Call Transfers
  • Billing Issue Resolution and Support
  • Insurance Information Collection
  • Reading Comprehension
  • Patient Appointment Management
  • Registration Requirements
  • Admissions Screening
  • HIPAA Compliance
  • Patient Registration
  • Satisfaction Assessment and Tracking
  • Patient Care and Confidentiality
  • Health Information Access Management
  • Directing Callers
  • Improve Patient Care

Timeline

Patient Service Representative

PT Solutions
04.2022 - Current

Health Screener

St. Vincent's Hospital Ascension
03.2021 - 04.2022

Home Health Aide

Together Home Care
05.2018 - 03.2021

Home Health Aide

Changes Home Care
05.2016 - 05.2018

Child Care Provider

St. Vincent's Operation Breakthrough
05.2004 - 08.2007

High School Diploma -

Hickman Mills High School
Shaunta Dorsey