SHAUNTA MILFORD
Jersey City
Summary
◼Customer service-focused professional with over 5 years of achievement improving office and financial operations and containing costs in retail operations communities committed to service excellence. Dynamic team leader with unmatched staff and client relationship management skills.
◼Natural people person with exceptional database management capabilities. Excel at revenue optimization
◼Proficient in MS Word/Access/Excel/PowerPoint/Quickbooks/Xactimate. Possess outstanding verbal and communication skills
◼Strong time management skills; highly organized, self-directed, and efficient; consistently meet stringent deadlines
Overview
8
8
years of professional experience
Work History
Senior Claims Admin
A.Molly Restoration & Remediation
05.2019 - Current
- Manage and Process Incoming Claims from Insurance companies, Private customers.
- Handle Incoming phone calls and outgoing calls, collecting appropriate information to either answer the inquiry or transfer to the appropriate parties.
- Ensuring that proper information is distributed throughout the whole company, to ensure all processes run smoothly.
- Performs most duties on an individual basis, and work has a direct bearing on management results.
- Work cross-functionally to assist with problem solving and project plan activities.
- Working knowledge of computerized estimating software as Xactimate, Dash Software, Xactanalysis
- Understand the different programs in which we participate and continue education to stay up to date on any changes
- Preparation and sending of contracts and notifying accounting of requests for deposits
- Be knowledgeable in all aspects of the business to assist customers and Claims Admin with questions and concerns
- Assist Large Loss Inspector in keeping files up to date and following up on estimate approval
- Close completed files in appropriate software and manage storage of physical files
- Manage our contact database to ensure that all information is accurate and complete
- Import/create job into job management software and check for accuracy
- Monitor and manage all incoming emails to general claims email
- Organize and maintain storage for all closed files
- Assist Claims Management Division Head and Claims Concierge in any daily admin tasks
Retention Specialist
COMCAST
01.2017 - 05.2019
- Retain consumer accounts through utilization of sales tools and techniques
- Address consumer needs and outlined how continued service will fulfill those needs
- Adhere to previously approved script during calls
- Respond immediately and accurately to all billing dispute inquiries
- Explain new services and products to existing customers
- Develop highly empathetic customer relationships
- Collect key information from customers
- Investigate customer complaints and problems
- Manage customers accounts
- Perform any necessary calculations pertaining to fees, time periods, pro-rations, or competitive pricing comparisons
Terminal Clerk
NEW PENN
07.2016 - 01.2017
- Heightened financial operations by creating maintaining billing, invoice, analysis spreadsheets.
- Fortified daily operations by ensuring completion of all paperwork, and answering and directing telephone calls
- Identified freight bills requiring special delivery instructions
- Matched all driver paperwork against information entered by dispatch
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers
- Distributed phone messages, created correspondence and paperwork
- Scheduled appointments, sent and forwarded e-mails, compiled reports and helped keep the office running smoothly
- Generated reports, spreadsheets and helped organize meetings
- Ensured properly secured by updating/filing in and out sheets, location tickets
- Organized documentation uniformly throughout the office, and creating new documents
- Create and maintain liaisons with vendors and other third parties
- Guaranteed accurate information by authoring and editing company letters
- Scheduled appointments, sent and forwarded e-mails, compiled reports and helped keep the office running smoothly
- Oversee and perform activities associated with the import and export of totes
Quality Control
BROAD RIDGE FINANCIAL
08.2015 - 05.2016
- Conducted sampling of work produced by transactional and commercial print areas to verify that output meets client’s requirements
- Analyzed procedures and identify opportunities to improve productivity and qualify efficiency
- Verified that information on job documentation such as job tickets and transport tickets is complete and accurate
- Performed random inspections to ensure the quality of the work during the production process
- Used check verifier to get accurate percentage of checks & to make sure there were no errors
Education
A.S., Business Management -
Hudson County Community College
Jersey City, New Jersey06.2019
Skills
- Office & Financial Operations
- Cost Containment
- Customer Service
- Documentation Management
- Problem Resolution
- Time Management
- Ability to multitask
- Proficiency with computer and applications
Timeline
Senior Claims Admin
A.Molly Restoration & Remediation
05.2019 - Current
Retention Specialist
COMCAST
01.2017 - 05.2019
Terminal Clerk
NEW PENN
07.2016 - 01.2017
Quality Control
BROAD RIDGE FINANCIAL
08.2015 - 05.2016
A.S., Business Management -
Hudson County Community College
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