Shaunta Rogers
Houston,TX
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction through expert resolution of conflicts, issues, and concerns at TriWest Healthcare Alliance. Excels in critical thinking and problem-solving, significantly improving customer loyalty. Skilled in active listening and proficient in managing high-stress situations, ensuring professional service delivery.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
TriWest Healthcare Alliance
07.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Maximus
01.2022 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School
New Beginnings Baptist Church
Houston, TX05.2000
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
Timeline
Customer Service Representative
TriWest Healthcare Alliance
07.2023 - 12.2023
Customer Service Representative
Maximus
01.2022 - 11.2023
High School
New Beginnings Baptist Church
Similar Profiles
Jabria SweeneyJabria Sweeney
Customer Service Representative II at MAXIMUS/Triwest Healthcare AllianceCustomer Service Representative II at MAXIMUS/Triwest Healthcare Alliance
Sarah MabrySarah Mabry
Provider Credentialing Specialist at TriWest Healthcare AllianceProvider Credentialing Specialist at TriWest Healthcare Alliance
Corey ImperatriceCorey Imperatrice
Human Capital Coordinator at TriWest Healthcare AllianceHuman Capital Coordinator at TriWest Healthcare Alliance
Amanda NesciAmanda Nesci
Care Coordinator LPN at TriWest Healthcare AllianceCare Coordinator LPN at TriWest Healthcare Alliance
Herbert MenjivarHerbert Menjivar
Head Custodian at Klein ISDHead Custodian at Klein ISD