Shaunta Travis

As an assiduous, dedicated, and detail-oriented specialist, I approach challenging assignments with unwavering resolve. My professional acumen lies in Network Defense, Information Assurance, and Threat Management. As a recent master’s graduate in Information Systems/Project Management, I possess the competence to undertake intricate tasks while maintaining exceptional composure in high-pressure environments. My ability to communicate effectively and demonstrate impressive interpersonal skills has facilitated my success in building robust relationships with individuals from diverse cultural and socioeconomic backgrounds.

• A+ Certification
• Network Certification
• C.E.H
• Security+ Certification
• Microsoft
• CCNA

• F.H. Cann & Associates, Inc., North Andover, MA, Customer Service Representative, 11/2012, 06/2023, Provide top-level support by performing remote troubleshooting and determining the best solution based on the issue., Configure appropriate software and functions according to the client's needs and specifications., Guide the client through the problem-solving process using professional and concise communication., Develop and maintain local networks in ways that optimize performance., Ensure security and privacy of networks and computer systems., Provide orientation and guidance to users on operating new software and computer equipment., Identify and suggest possible improvements in procedures., Facilitate as a customer service representative.
• Teleperformance, Augusta, GA, Customer Service Representative, 06/2008, 07/2012, Function as a liaison between the company (AT&T) and customer to provide product/service information, answer questions, and resolve any emerging problems our customer accounts face accurately and efficiently., Accredited as the top seller of standalone cell phones and tablets throughout the office.
• SITEL, Augusta, GA, Customer Service Representative, 09/2013, 07/2017, Identify and assess customers' Medicare needs to achieve total satisfaction., Build sustainable relationships and trust with customer accounts through open and interactive communication., Provide accurate, valid, and complete information by using the right methods/tools., Meet the company's service targets and call handling quotas., Handle customer complaints and provide appropriate solutions and alternatives., Customer Service Skills: Possess the ability to address inquiries, resolve issues, and deliver positive customer experiences. This entails active listening, empathy, patience, and maintaining positive relationships with diverse customers, coworkers, and others, including those for whom English is not their primary language., Strong Communication: Exhibit excellent verbal and written communication for interacting with customers via phone, email, or in-person. Capable of interpreting and explaining complex information, including regulations, rates, or policies., Attention to Detail: Consistently perform tasks with precision and accuracy, including maintaining records, accurate math calculations for billing and payment arrangements, and ensuring correct customer record updates and efficient issue resolution., Problem-Solving: Possess the ability to analyze customer issues, identify root causes, think creatively, and propose effective solutions. Skilled in handling difficult situations and defusing anger or hostility from customers., Technical Proficiency: Comfortably navigate computer systems to accurately input data and efficiently retrieve customer information.
• Masonry Arts, Pensacola, FL, Project Manager, 06/2008, 07/2012, Placed bids for new projects for the company., Coordinate internal resources and third parties/vendors for the flawless execution of projects., Develop detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope., Measure project performance using appropriate systems, tools, and techniques., Create and maintain comprehensive project documentation.

Proficient in using static analogy to solve complex problems.

I enjoy learning new computer languages, building websites, Learning about the latest threats, and how to prevent computer attacks from happening.