Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Shauntae Brown

Roselle,NJ

Summary

Dynamic healthcare and finance leader with over 20 years of expertise in revenue cycle management, billing compliance, patient accounts, and nonprofit grants administration. Proven track record in optimizing revenue operations while successfully leading multi-site and offshore teams, ensuring adherence to CMS, DOH, and OMIG regulatory standards. Demonstrated proficiency in managing multimillion-dollar budgets and streamlining processes to drive significant improvements in collections, reimbursement, and audit readiness. Committed to leveraging extensive industry knowledge to enhance operational efficiency and financial performance within healthcare organizations.

Overview

19
19
years of professional experience

Work History

Director of Revenue Cycle & Grants Management

Greenwich House, Inc.
07.2021 - Current
  • - Lead all revenue cycle operations and grants management across four ambulatory clinics and 11 satellite clinic locations.
  • Manage daily operations of the finance department
  • - Direct and mentor a team of 14 staff and manage offshore finance team to ensure efficiency and accountability.
  • - Manage multimillion-dollar grant portfolio, ensuring compliance with federal/state funding requirements.
  • - Negotiate payer contracts, including renewals, amendments, and rate increases.
  • - Collaborate with executive leadership on financial strategy and growth initiatives.
  • - Oversee audits and regulatory reviews (CMS, NYS DOH, OMIG).
  • - Assist with the Consolidated Fiscal Report (CFR) process.
  • Support month end close process and reconciliations
  • Enhance interdepartmental collaboration, leading to more cohesive approach to revenue cycle management and improved financial outcomes.

Health Services Business Manager

Greenwich House, Inc.
06.2020 - 07.2021
  • - Managed billing program for the Health Services Division, including revenue, AR, and denials.
  • - Supervised billing staff and managed insurance vendor relationships.
  • - Served as EHR administrator for new implementation and system support.
  • - Coordinated front desk operations, streamlining client check-in and collections.
  • - Maintained charge master and fee schedules
  • Streamlined workflows improving efficiency and patient experience.
  • Strengthened payer relationships, boosting cash flow and reducing AR delays.

Billing/Revenue Analyst

New Community Corp
05.2016 - 06.2020
  • - Managed billing/collections for a long-term care facility.
  • -Coordinated with external billing company, ensuring accuracy and timeliness.
  • - Generated monthly financial and AR reports for senior leadership.
  • Improved data accuracy through thorough reconciliation of billing discrepancies, resulting in better informed business decisions.
  • Increased revenue by identifying and analyzing trends, monitoring performance, and implementing effective pricing strategies.
  • Reduced bad debt by 35%.

Billing Manager

Caduceus Inc.
01.2012 - 02.2016
  • - Directed revenue cycle operations for a multi-specialty practice at Lutheran Medical Center.
  • - Supervised billing staff handling claims, collections, and AR follow-up.
  • - Developed departmental goals, training, and reporting tools.
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Reduced AR days and improved appeals processes.
  • Implemented standardized front-end collections procedures.
  • Led staff development and IT system improvements.

Billing Coordinator

Mount Sinai Medical Center
06.2006 - 05.2011
  • - Performed billing, collections, AR follow-up, and denial management.
  • - Assisted leadership with audits, process improvements, and reporting.
  • Trained and mentored new hires.
  • Referred past due payments to collections department.
  • Resolved high-balance accounts efficiently.
  • Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
  • Reduced billing errors through consistent review and reconciliation of account discrepancies.

Education

MBA - Finance

Seton Hall University
South Orange, NJ

BBA - Health Services Administration

Monroe College
Bronx, NY

Skills

  • Process improvement
  • Team building leadership
  • Strategic planning
  • Cash flow management
  • Operational efficiency
  • Data-driven decision making
  • Revenue optimization
  • Microsoft Excel proficiency

Websites

Accomplishments

  • Increased collections from 80% to 97% within 6 months by streamlining billing and collections processes
  • Reduced accounts receivable days from through enhanced denial management and payor follow up
  • Enhanced audit readiness and financial reporting.
  • Improved efficiency managing both domestic and offshore teams.
  • Developed and facilitated training programs that improved staff skills and efficiency

Timeline

Director of Revenue Cycle & Grants Management

Greenwich House, Inc.
07.2021 - Current

Health Services Business Manager

Greenwich House, Inc.
06.2020 - 07.2021

Billing/Revenue Analyst

New Community Corp
05.2016 - 06.2020

Billing Manager

Caduceus Inc.
01.2012 - 02.2016

Billing Coordinator

Mount Sinai Medical Center
06.2006 - 05.2011

MBA - Finance

Seton Hall University

BBA - Health Services Administration

Monroe College

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