Shauntae Barnes
Summary
Dedicated, detailed-oriented medical professional with 10+ years of experience, that offers compassionate and technically skilled in attending to patients in diverse healthcare settings. Performance-focused clinical assistant offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Verida
07.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Representative
Cover
02.2021 - 07.2021
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Customer Service Representative
Teleperformance
10.2020 - 02.2021
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Provided comprehensive customer service to drive client satisfaction.
Direct Care Aide
Hills Assisted Living
12.2019 - 09.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Caregiver Attendant
Morningside Of Bellgrade
04.2013 - 08.2014
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Office Specialist
Caliber Incorporated
01.2005 - 01.2008
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Interacted with customers by phone, email, or in-person to provide information.
Office Specialist
Virginia Housing Development Authority
03.2005 - 09.2006
- Communicated with first time home buyers with detailed information.
- Responded to inquiries from callers seeking information.
- Prepared and edited documents to produce precise, accurate and professional communication.
Data Entry Clerk
Virginia Department of Health
09.2006 - 02.2007
- Received and routed laboratory results to correct clinical staff members.
- Input data into computer programs and filing systems.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Mortgage Operations Specialist
SunTrust
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Medical Assistant
Next Level Resident Care
01.2004 - 01.2005
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Administered medication to manage symptoms and promote healing.
- Entrusted to handle confidential and sensitive situations in professional matter.
Customer Service Representative
FNA
03.1999 - 01.2001
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Set and achieved company defined sales goals.
Customer Service Representative
First Virginia Bank
07.1998 - 02.1999
- Processed payments over the phone.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Education
High School Diploma -
Charles City High School
Charles City, VASkills
- Microsoft Office Suites
- Data Entry
- Nursing
- HIPAA
- Medical Office Experience
- Medication Administration
- Patient Care
- Medical Billing
- Medical Terminology
- Insurance Verification
- EMR systems
- Customer service
Certification
Patient Care and Safety Privacy/ HIPAA RegulationsVital Signs& Patient Monitoring Processing Insurance InformationCharting CPR& First Aid Certified
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Customer Service Representative
Verida
07.2021 - Current
Customer Service Representative
Cover
02.2021 - 07.2021
Customer Service Representative
Teleperformance
10.2020 - 02.2021
Direct Care Aide
Hills Assisted Living
12.2019 - 09.2020
Caregiver Attendant
Morningside Of Bellgrade
04.2013 - 08.2014
Data Entry Clerk
Virginia Department of Health
09.2006 - 02.2007
Office Specialist
Virginia Housing Development Authority
03.2005 - 09.2006
Office Specialist
Caliber Incorporated
01.2005 - 01.2008
Medical Assistant
Next Level Resident Care
01.2004 - 01.2005
Customer Service Representative
FNA
03.1999 - 01.2001
Customer Service Representative
First Virginia Bank
07.1998 - 02.1999
Mortgage Operations Specialist
SunTrust
High School Diploma -
Charles City High School
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