Shauntae Davis
Richmond,CA
Summary
Dynamic professional with extensive experience in customer service and team leadership at Walmart and San Pablo Lytton Casino. Proven ability to enhance client satisfaction through personalized shopping recommendations and effective decision-making. Skilled in planning and organization, consistently achieving operational goals while mentoring staff to foster a collaborative environment.
Overview
24
24
years of professional experience
Work History
Personal Shopper
Walmart
09.2020 - Current
- Assisted clients in selecting products based on preferences and needs
- Researched current trends to provide personalized shopping recommendations
- Maintained organized records of purchases and client interactions
- Communicated effectively with vendors to source desired items
- Worked productively with customers to meet order requirements and service expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Gaming Supervisor
San Pablo Lytton Casino
09.2011 - 06.2019
- Supervised daily gaming operations, ensuring compliance with regulations and company policies.
- Monitored gaming activities for adherence to rules, addressing issues swiftly to maintain integrity.
- Monitored gaming floor activities for compliance, ensuring a safe and secure environment for patrons and employees.
- Trained, supervised and evaluated workers.
- Performed minor repairs or made adjustments to slot machines, resolving machine tilts and coin jams.
- Answered patron queries about machine functions, table parameters and other gambling floor items.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
Shoe Department Lead
Burlington Coat Factoy
08.2010 - 09.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Led team in achieving operational goals through effective resource allocation and workflow management.
- Mentored junior staff, enhancing their skills and promoting a collaborative team environment.
- Monitored performance metrics to identify areas for improvement and ensure adherence to standards.
- Conducted regular team meetings to communicate objectives, progress, and share best practices.
Shoe Lead
Sears
08.2001 - 07.2009
- Oversaw daily shop operations, ensuring adherence to safety protocols and efficient workflow.
- Trained and mentored junior staff on operational best practices and equipment usage.
- Implemented process improvements to enhance productivity and reduce downtime.
- Managed inventory levels, coordinating with suppliers for timely restocking of materials.
Team Associate
Home Life Furniture
05.2001 - 08.2001
- Collaborated with team members to enhance customer service and improve overall satisfaction.
- Streamlined inventory management processes to ensure timely product availability.
- Mentored new associates on company policies and best practices in sales techniques.
- Implemented effective merchandising strategies to maximize product visibility and sales potential.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
Education
High School Diploma -
John F Kennedy High School
Richmond, CASkills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Personal Shopper
Walmart
09.2020 - Current
Gaming Supervisor
San Pablo Lytton Casino
09.2011 - 06.2019
Shoe Department Lead
Burlington Coat Factoy
08.2010 - 09.2011
Shoe Lead
Sears
08.2001 - 07.2009
Team Associate
Home Life Furniture
05.2001 - 08.2001
High School Diploma -
John F Kennedy High School