Shauntae Ellis
Philadelphia,PA
Summary
Diligent Scheduling Coordinator with background in coordinating schedules and ensuring smooth operations. Successfully streamlined scheduling processes, enhancing overall efficiency and productivity. Demonstrated strong organizational and communication skills to manage complex schedules and adapt to changing priorities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Hospice Compassus
11.2012 - 02.2018
- Coordinated scheduling for multiple departments, ensuring optimal resources allocation and workflow efficiency.
- Monitored calendar conflicts and proactively resolved scheduling issues to minimize disruptions.
- Utilized scheduling software to maintain accurate records and track changes effectively.
- Trained new staff on scheduling protocols, fostering a collaborative work environment.
- Developed and implemented streamlined processes for appointment management, enhancing team productivity.
- Order Durable medical equipment for patience
Medical Records Coordinator/Medical Records Auditor
Life Choice Hospice/Hospice Compassus
02.2011 - 11.2012
- Managed patient information systems to ensure accurate and timely documentation of medical records.
- Assisted with intake processing medical records, ensuring compliance with regulatory requirements.
- Trained and mentored new staff in best practices for record management and data entry accuracy.
- Developed streamlined processes for retrieving and archiving patient records, enhancing operational efficiency.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses, treatment and medication.
- Ensured data accuracy by performing regular audits of electronic and paper-based medical records.
- Supported quality assurance initiatives by regularly reviewing documentation practices and offering recommendations for improvement where needed
- Conducted comprehensive audits of medical records for compliance with regulatory standards.
- Collaborated with healthcare staff to enhance understanding of documentation requirements
- Ordered durable medical equipment for patients
Medical Records Coordinator
Vista Care Hospice/Odyssey HealthCare
03.2010 - 02.2011
- Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses, treatment and medication.
- Ensured data accuracy by performing regular audits of electronic and paper-based medical records.
- Supported quality assurance initiatives by regularly reviewing documentation practices and offering recommendations for improvement where needed
- Managed patient information systems to ensure accurate and timely documentation of medical records.
- Assisted with intake processing medical records, ensuring compliance with regulatory requirements.
- Trained and mentored new staff in best practices for record management and data entry accuracy.
- Developed streamlined processes for retrieving and archiving patient records, enhancing operational efficiency.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Ordered durable medical equipment for patients
Medical Records Coordinator
Vista Care Hospice/Odyssey HealthCare
09.2009 - 03.2010
- Kept accurate log of request for medical information and records
- Monitored compliance with state regulations governing medical records keeping practices regularly identifying areas requiring attention.
- Managed sensitive patient information securely while responding to authorized requests for access or copies of records when necessary.
- Managed patient information systems to ensure accurate and timely documentation of medical records.
- Assisted with intake processing medical records, ensuring compliance with regulatory requirements.
- Trained and mentored new staff in best practices for record management and data entry accuracy.
- Developed streamlined processes for retrieving and archiving patient records, enhancing operational efficiency.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Ordered durable medical equipment for patients
Patient Care Secretary
Vista Care Hospice/Odyssey HealthCare
09.2007 - 09.2009
- Managed confidential patient records using paper filing system
- Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses, treatment and medication.
- Ensured data accuracy by performing regular audits of electronic and paper-based medical records.
- Supported quality assurance initiatives by regularly reviewing documentation practices and offering recommendations for improvement where needed
- Managed patient information systems to ensure accurate and timely documentation of medical records.
- Assisted with intake processing medical records, ensuring compliance with regulatory requirements.
- Trained and mentored new staff in best practices for record management and data entry accuracy.
- Developed streamlined processes for retrieving and archiving patient records, enhancing operational efficiency.
- Obtained necessary signatures on information release forms to obtained medical and treatment records from other service providers.
- Ordered durable medical equipment for patients
Receptionist / C.N.A. Coordinator
Vista Care Hospice/Odyssey HealthCare
09.2005 - 09.2007
- Managed front desk operations, ensuring efficient and effective communication
- Supervised daily activities to maintain a welcoming and organized reception area
- Monitored inventory of office supplies, ensuring timely replenishment and availably
- Answered phones promptly and directed incoming calls to correct offices
- Greeted incoming visitors professionally and friendly with knowledgeable assistance
Hospice Certified Nursing Assistant
Vista Care Hospice/Odyssey HealthCare
09.2004 - 09.2005
- Administered daily personal care and hygiene for patients ensuring comfort and dignity
- Provided end-of-life care for patients while respecting their dignity and personal wishes allowing them to pass comfortably
- Collaborated with interdisciplinary teams to develop an individual care plan
- Assisted patients with mobility and transfers, promoting independence and safety
Home Health Aide
Lee’s Industries
04.2004 - 09.2004
- Provided personal care, assisted clients with daily living activities and enhancing quality of life
- Medication reminders
- Maintained a clean and safe environment
- Performed light housekeeping duties
Home Health Aide
Addus Health Care
10.2003 - 04.2004
- Assisted clients with personal hygiene, dressing, and grooming
- Performed light housekeeping
- Prepared and assisted with meals
Mail Courier
Datrose INC. (Temp)
10.2002 - 01.2003
- Delivered mail and packages efficiently across designated routes.
- Ensured timely and accurate distribution of correspondence to various departments.
- Collaborated with team members to optimize delivery schedules and routes.
Telephone Sales Rep.
GoInternet.Net
05.2001 - 11.2002
- Conducted telephone sales, assisted customer with product information.
- Processed final verification.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Educated potential clients on product offerings, ensuring clarity and understanding of services.
- Collaborated with team members to refine sales strategies and improve overall performance.
- Resolved customer inquiries efficiently, fostering positive relationships and repeat business.
Administrative Assistant
Kelly Healthcare and Resources (Temp)
08.2002 - 09.2002
- Coordinated daily office operations, ensuring efficient workflow and communication among team members.
- Developed and maintained filing systems, improving document retrieval and organization efficiency.
- Assisted in preparation of reports and presentations, enhancing clarity and professionalism of materials.
- Implemented administrative processes that increased overall office productivity and reduced redundancies.
Education
Associates - arts and human service management
University of Phoenix Online
Phoenix, AZ05.2011
Certificate - Certified Nurses Assistant
MSTB Nurse Aide
Philadelphia, PA05.2004
No Degree - Career Development
Arbor Independence Career Center
Upper Darby, PA10.2003
Career Development
Pioneer International
Upper Darby, PA06.2002
High School Diploma - Culinary Arts
Dobbins AVTS High School
Philadelphia, PA06.1992
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Release of information
- HIPAA compliance
- Patient scheduling
- Patient confidentiality
- Schedule management
- Records organization
Certification
- 06/04 Certified Nursing Assistant
- 10/07 Certified Hospice and Palliative Nursing Assistant
Timeline
Scheduling Coordinator
Hospice Compassus
11.2012 - 02.2018
Medical Records Coordinator/Medical Records Auditor
Life Choice Hospice/Hospice Compassus
02.2011 - 11.2012
Medical Records Coordinator
Vista Care Hospice/Odyssey HealthCare
03.2010 - 02.2011
Medical Records Coordinator
Vista Care Hospice/Odyssey HealthCare
09.2009 - 03.2010
Patient Care Secretary
Vista Care Hospice/Odyssey HealthCare
09.2007 - 09.2009
Receptionist / C.N.A. Coordinator
Vista Care Hospice/Odyssey HealthCare
09.2005 - 09.2007
Hospice Certified Nursing Assistant
Vista Care Hospice/Odyssey HealthCare
09.2004 - 09.2005
Home Health Aide
Lee’s Industries
04.2004 - 09.2004
Home Health Aide
Addus Health Care
10.2003 - 04.2004
Mail Courier
Datrose INC. (Temp)
10.2002 - 01.2003
Administrative Assistant
Kelly Healthcare and Resources (Temp)
08.2002 - 09.2002
Telephone Sales Rep.
GoInternet.Net
05.2001 - 11.2002
Career Development
Pioneer International
High School Diploma - Culinary Arts
Dobbins AVTS High School
Associates - arts and human service management
University of Phoenix Online
Certificate - Certified Nurses Assistant
MSTB Nurse Aide
No Degree - Career Development
Arbor Independence Career Center
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