Shauntae Pruitt
Uniondale,NY
Summary
Dedicated and results-driven healthcare administration professional with over ten years of experience in healthcare settings. Proven track record of optimizing operations, enhancing patient experiences, and driving organizational growth. Skilled in leveraging technology to streamline processes and improve efficiency. Exceptional communicator with a talent for building strong relationships across interdisciplinary teams. Seeking a remote or hybrid position where I can utilize my expertise in healthcare administration to contribute to the success of a dynamic healthcare organization while embracing the flexibility of remote work.
Overview
5
5
years of professional experience
Work History
Administrative Support Assistant- Remote
Northwell Health
07.2024 - Current
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
Customer Service Representative- Remote
NORTHWELL HEALTH FLEX STAFF
12.2023 - 06.2024
- Act as primary point of contact for patients, delivering courteous and prompt assistance to address inquiries and concerns
- Manage appointment scheduling with precision and attention to detail, ensuring efficient utilization of healthcare provider's time and optimal patient flow
- Facilitate effective communication between patients, staff members, and doctors by relaying messages promptly and accurately to meet patient needs
- Handle refill medication requests efficiently, coordinating with pharmacies and healthcare providers to ensure timely prescription fulfillment and patient satisfaction
- Conduct data entry tasks and update patient charts to maintain accurate and up-to-date records to support seamless patient care
- Provide personalized solutions to address patient issues and concerns, demonstrating empathy and professionalism in resolving issues promptly and effectively.
Director of Admissions
HEMPSTEAD PARK NURSING HOME
02.2022 - 12.2023
- Directed and managed admissions process and nursing home staff, ensuring smooth operations and adherence to regulatory requirements
- Developed and implemented efficient patient onboarding procedures, optimizing admission process and minimizing wait times
- Implemented strategies aimed at enhancing patient satisfaction and experience, resulting in improved retention rates and positive feedback from residents and their families
- Collaborated with interdisciplinary teams to coordinate seamless transitions for patients from hospitals to long-term care facilities, ensuring continuity of care and a smooth adjustment for residents
- Managed patient charts, ensuring accuracy and completeness, while also updating and verifying insurance information to streamline billing processes and ensure timely reimbursement.
Admissions/HMO Coordinator
NASSAU REHABILITATION AND NURSING CENTER
01.2020 - 07.2020
- Provided oversight for admissions processes, ensuring efficiency and accuracy in patient intake procedures
- Managed HMO coordination efforts, meticulously navigating complex insurance requirements and guaranteeing compliance with regulatory standards
- Leveraged extensive knowledge of HMO, Medicare, and Medicaid insurance systems to facilitate seamless billing procedures, effectively maximizing reimbursement outcomes.
Admissions Coordinator
TOWNHOUSE REHABILITATION AND NURSING
04.2019 - 01.2020
- Spearheaded admissions process from initial inquiry to resident move-in, ensuring a seamless and efficient transition for new residents
- Collaborated closely with families, healthcare providers, and insurance companies to streamline admissions procedures and facilitate clear communication throughout the process
- Demonstrated proficiency in Electronic Medical Record (EMR) systems, maintaining accurate and up-to-date records to support quality patient care and compliance with regulatory standards.
Education
Certified Nursing Assistant (CNA) -
FRANKLIN CAREER INSTITUTE
01.2007
Certified Phlebotomist -
FRANKLIN CAREER INSTITUTE
01.2007
High School Diploma -
UNIONDALE HIGH SCHOOL
06.2006
Skills
- Leadership
- Team Building
- Process Improvement
- Patient Relations
- Interdisciplinary Collaboration
- EMR Systems: PEP/GDS, Teams, Soarian, Allscripts, Navihealth, Sigmacare
- Customer Service
- Problem-solving abilities
- Data Entry
- Appointment Scheduling
- Administrative Support
- Staff education and training
Timeline
Administrative Support Assistant- Remote
Northwell Health
07.2024 - Current
Customer Service Representative- Remote
NORTHWELL HEALTH FLEX STAFF
12.2023 - 06.2024
Director of Admissions
HEMPSTEAD PARK NURSING HOME
02.2022 - 12.2023
Admissions/HMO Coordinator
NASSAU REHABILITATION AND NURSING CENTER
01.2020 - 07.2020
Admissions Coordinator
TOWNHOUSE REHABILITATION AND NURSING
04.2019 - 01.2020
Certified Nursing Assistant (CNA) -
FRANKLIN CAREER INSTITUTE
Certified Phlebotomist -
FRANKLIN CAREER INSTITUTE
High School Diploma -
UNIONDALE HIGH SCHOOL
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