Shauntae Thomas
Data Analyst
Irving,TX
Summary
Results-driven Data Analyst with expertise in data visualization and SQL databases, honed at ReliveTek. Proven track record in enhancing data processing efficiency and ensuring data quality through meticulous analysis and attention to detail. Strong analytical problem-solving skills complemented by clear communication, driving informed decision-making and strategic initiatives.
Overview
7
7
years of professional experience
Work History
Data Analyst
ReliveTek
07.2023 - 07.2025
- Analyzed data trends and patterns to support strategic decision-making processes.
- Developed and maintained dashboards for real-time data visualization and reporting.
- Collaborated with cross-functional teams to gather requirements and define analytics needs.
- Executed data cleaning and preprocessing tasks to ensure accuracy and reliability of datasets.
- Developed and maintained databases to ensure accurate data storage and retrieval.
- Analyzed data sets to identify trends and patterns for informed decision-making.
- Utilized advanced Excel functions for complex calculations and data manipulation.
- Supported training initiatives for new team members on data processing tools and protocols.
- Resolved data discrepancies through detailed investigation and corrective actions.
- Verified data checking for compliance, error and repeat data.
- Evaluated third-party tools and software solutions for suitability in meeting organizational needs related to data management and analytics.
- Enhanced data processing efficiency by implementing automated systems and streamlining workflows.
- Implemented continuous improvement initiatives in the data processing department, resulting in measurable efficiency gains over time.
Lockbox Specialist
Randstad
10.2022 - 05.2023
- Processed lockbox transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Reviewed and reconciled incoming payment data, maintaining consistency across records.
- Assisted in the implementation of new software tools to streamline processing workflows.
- Collaborated with team members to troubleshoot issues and enhance operational efficiency.
- Trained new staff on lockbox procedures and best practices for data entry accuracy.
- Identified discrepancies in payment processing and communicated solutions to management promptly.
- Managed documentation related to lockbox operations, ensuring timely archival and retrieval.
- Collaborated with team members to optimize lockbox processes, sharing best practices and contributing to overall operational excellence.
- Developed proficiency in multiple banking software platforms utilized for payment processing tasks.
- Managed high volumes of incoming mail containing payments, efficiently sorting and routing mail items for prompt processing.
- Assisted in training new lockbox specialists, providing guidance on company procedures and best practices.
- Facilitated smooth communication between cross-functional teams, ensuring seamless integration of lockbox processes within the organization''s broader operations.
- Demonstrated flexibility in adapting to fluctuating volumes or shifting priorities, maintaining high levels of productivity and quality under varying workloads.
- Performed regular audits on processed payments, identifying discrepancies or errors for immediate correction or escalation as needed.
- Consistently met or exceeded individual performance metrics, contributing to the overall success of the lockbox department.
Data Entry Clerk
Southwest Airlines
06.2022 - 08.2022
- Entered and updated data in various databases, ensuring information accuracy and consistency.
- Reviewed documents for completeness, identifying discrepancies and resolving issues promptly.
- Maintained organized filing systems, improving retrieval speed and efficiency in data management.
- Assisted with data verification processes, enhancing overall data quality through meticulous attention to detail.
- Utilized spreadsheet software to analyze data trends, contributing to informed decision-making processes.
- Implemented improved tracking methods for incoming data, increasing operational efficiency within the team.
- Conducted regular audits of data entries to identify errors and ensure compliance with company standards.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
Medical Records Clerk
United Health Group, Optum
12.2021 - 06.2022
- Processed and maintained patient medical records with attention to confidentiality and compliance standards.
- Assisted in the implementation of electronic health record (EHR) systems to enhance data accessibility.
- Coordinated with healthcare staff to ensure accurate documentation and timely updates of patient information.
- Conducted regular audits of medical records to verify accuracy and completeness for regulatory compliance.
- Developed streamlined processes for retrieving and filing records, reducing turnaround times for requests.
- Collaborated with IT department to troubleshoot EHR issues, enhancing system reliability for user access.
- Ensured adherence to HIPAA regulations while handling sensitive patient information throughout daily operations.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient confidence by keeping patient records information confidential.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Customer Resolution Specialist
CoreLogic
08.2020 - 05.2021
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Collaborated with cross-functional teams to streamline issue resolution processes.
- Documented customer interactions in CRM systems for accurate record-keeping and follow-up.
- Trained new team members on best practices for handling customer complaints and escalations.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Maintained high levels of customer satisfaction by providing timely and effective solutions.
- Implemented process enhancements that improved response times for customer queries.
- Provided exceptional support to customers by thoroughly understanding their needs and offering tailored solutions.
- Utilized company resources efficiently while resolving customer issues, minimizing costs without compromising quality of service.
- Built strong relationships with clients through excellent communication skills, fostering loyalty and repeat business.
- Proactively followed up with customers post-resolution, ensuring their ongoing satisfaction and cultivating valuable long-term relationships.
- Coordinated with internal teams to expedite issue resolution, resulting in quicker turnaround times for customers.
Administrative Assistant
American West
04.2018 - 08.2020
- Coordinated schedules and appointments for executives, ensuring seamless communication and time management.
- Managed office supplies inventory, optimizing procurement processes and reducing costs effectively.
- Developed and maintained filing systems, enhancing document retrieval speed and accuracy.
- Assisted in budget preparation by compiling financial data and tracking expenses meticulously.
- Streamlined onboarding process for new employees, creating orientation materials and scheduling training sessions.
- Prepared reports and presentations using Microsoft Office Suite, improving clarity of information shared with stakeholders.
- Provided exceptional customer service by addressing inquiries promptly, fostering positive relationships with clients and vendors.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Education
Continuing Education - Computer Applications Development
Mountain View College
Dallas, TX05-2001
Skills
- Data visualization and presentations
- Data analysis
- Python programming
- Excel functions
- SQL
- SQL databases
- Analytical problem solving
- Statistical analysis
- Attention to detail
- Data validation
- Database management
- Database programming and SQL
- Query tools
- Clear and concise communication
- Data quality assurance processes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time off401k matchStock Options / Equity / Profit SharingPaid sick leaveTimeline
Data Analyst
ReliveTek
07.2023 - 07.2025
Lockbox Specialist
Randstad
10.2022 - 05.2023
Data Entry Clerk
Southwest Airlines
06.2022 - 08.2022
Medical Records Clerk
United Health Group, Optum
12.2021 - 06.2022
Customer Resolution Specialist
CoreLogic
08.2020 - 05.2021
Administrative Assistant
American West
04.2018 - 08.2020
Continuing Education - Computer Applications Development
Mountain View College