Shauntanese Smith
Dundee,FL
Summary
Dedicated Patient Care Technician known for compassionate patient care and meticulous attention to detail. Experienced in training staff and implementing infection control measures, contributing to a safe and efficient healthcare environment.
Overview
21
21
years of professional experience
1
1
Certification
1
1
Language
Work History
Patient Care Technician II
Adventhealthcare
Celebration, FL
03.2020 - Current
- Monitored vital signs accurately, documenting changes for timely medical interventions.
- Provided direct patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with routine procedures, enhancing patient outcomes and satisfaction.
- Educated patients on health maintenance and wellness practices to promote recovery.
- Collaborated with multidisciplinary teams to develop effective patient care plans.
- Trained new staff in best practices for patient handling and emergency protocols.
- Implemented infection control measures, contributing to a safe healthcare environment.
- Enhanced workflow efficiency by streamlining patient intake and discharge processes.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
Med Tech
Grand Villa of Lakeland
Lakeland, FL
02.2017 - 02.2020
- Maintained and calibrated medical equipment for optimal performance.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Prepared and inspected medical equipment and instruments to manage wear and tear.
- Collaborated with healthcare team to develop patient care plans.
- Trained and mentored junior technicians on procedural best practices.
Shift Leader
McDonald's
Ocala, FL
05.2005 - 01.2013
- Supervised team of crew members to ensure efficient operations during peak hours.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Trained new staff on food safety standards and customer service protocols.
- Managed inventory levels to minimize waste and optimize supply chain efficiency.
- Conducted performance evaluations and provided constructive feedback to team members.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction ratings.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Engaged with customers on social media to promote offers and events, increasing online presence.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Education
Business Office Specialist - Business
Northbridge University
Lakeland, FL03-2026
Certified Medical Assistant - Nursing
Northbridge University
Lakeland, FL03-2020
Skills
- Vital signs assessment
- Clinical observation
- Vital signs tracking
- CPR certification
- Patient observation
- Medication administration
- Blood sugar tracking
- Glucose monitoring
Certification
- [Area of certification], [Company Name] - [Timeframe]
- CMA - Certified Medical Assistant
Languages
English
Native or Bilingual
Timeline
Patient Care Technician II
Adventhealthcare
03.2020 - Current
Med Tech
Grand Villa of Lakeland
02.2017 - 02.2020
Shift Leader
McDonald's
05.2005 - 01.2013
Business Office Specialist - Business
Northbridge University
Certified Medical Assistant - Nursing
Northbridge University