Summary
Overview
Work History
Education
Skills
Timeline
Generic
ShaunTania Bell

ShaunTania Bell

Baltimore,MD

Summary

I am a highly ambitious Intellectual by nature whom is eager to learn a trade, develop new skills and improve universally.


My goal is to build a career in an environment where my work ethic and determination to succeed can flourish, receive recognition and gain opportunity for advancement. Being one of a high meticulous character keeps me motivated to expand my knowledge and experience in many ways possible.

Overview

15
15
years of professional experience

Work History

Budtender

Remedy
12.2022 - Current
  • Energetically engage with medicinal and recreational customers in identifying cannabis effects and qualities of different product for optimal satisfaction.
  • Screened guests for age, identity, or patient confirmation with positive attitude to uphold strict compliance law, regulations, and store policies to avoid fines.
  • Suggested friendly preventive care advice with methods and practices of medication that best fit individual needs to avoid hospitalization or over consumption of cannabis.
  • Used Used 'Dutchie' POS software to prepare pre-orders, process payments, and locate inventory.
  • Increased revenue and exceeded targets by encouraging customers to make additional purchases after highlighting current deals or promoting key items.
  • Investigated and identified customer account errors, and duplicates; Improved check-in efficiency by requesting oversight permission from management to minimize/ merge profiles resolving discrepancies.
  • Reduced process inconsistencies by offering to personal train new hires for high quality understanding of job duties.
  • Bolstered customer return by reaching out discounts on items and recommendation to join complementary reward programs, earning cash value credit.
  • Proactively observed customers with special detailed interaction records helping to avoid upsets from those with sensitive temperament.
  • Performed 100% superior support and care to guests with immobility or handicap, reducing risk of discomfort.

Manufacturing Production Associate

Curio Wellness
12.2020 - 12.2022
  • Process Medical Cannabis products in manufacturing department that ranged from “smoke‐able” to ingestible, topicals, and bath soaks.
  • Followed safety protocols and utilized OSHA-approved PPE to foster cGMP working environment.
  • Collaborated with team members to meet sudden changing work orders of mass production goals, objectives, and monthly quotas.
  • Daily examined materials to meet quality standards, prevent waste, and ensure accuracy when compared with documentation
  • Weighed, prepared and packaged different types of products.
  • Inspected finished products for quality placement of marketing and MMCC compliance label
  • Recorded and reported daily production data and material waste for management, along with any production or safety issues
  • Assisted with monthly "Field Day" of warehouse to support continuous production. (deep cleaning, loading and unloading, reorganizing, rearranging and counted inventory materials within)

Key Holder/ Hemp Advocate

CharmCity Hemp
07.2020 - 10.2021
  • Educate first time users to the nurturing benefits that Hemp/ CBD can provide.
  • Assisted customers by listening to needs and recommending high quality CBD to help manage an ailment(s).
  • Strategically hit target sales from built rapport by sharing personal relationship with CBD use and knowledge of products.
  • Used 'Square' software for sales, discounts, and refunded transactions.
  • Relocated and merchandised store product to visually encourage optimal sales.
  • Daily maintained cleanliness, organized, stocked and adequately counted inventory merchandise each month.
  • Submitted and shared research of products in demand to management to influence variety.

Budtender

Nirvana Center
02.2020 - 12.2020
  • Serviced patients with ranging needs of medical cannabis.
  • Passed assessments and courses on medical cannabis to accurately provide suggestions for patients.
  • Assisted patients with completing necessary paperwork and attestation forms.
  • Discretely created new patient profiles ensuring accuracy of private information; once completing two-step identity confirmation via dispensary agent portal.
  • Implemented a secure organized folder system of all patients if in need of overview by MMCC or administration.
  • Utilized 'LeafLogix' software where I managed high volume of cash with 95% accuracy rate.
  • Built customer loyalty through inviting environment by maintaining sales room and product display case/ shelving.
  • Delivered above and beyond service to help minimize a patient ever being inconvenienced.

Delivery Driver/ Clerk

Canton Crossing Wine&Spirits
05.2018 - 03.2020
  • Fast, professionally, and safely delivered wine or spirits to commercial business, and private residents using 'Drizly' Application.
  • Achieved repeat business by providing consistent customer satisfaction with high-value clients.
  • Optimized my delivery capacity up to 12 orders; successfully completing within one hour during high volume times.
  • Accomplished to avoid delays at 90% rate by utilizing my memory of street and neighborhood routes.
  • Coordinated with store leads and communicated with customers to update them regarding eta's of goods.
  • Expertly drove in highly congested areas, rural, including one way streets with no traffic violations.
  • Learned various positions to provide back up or help with short staff during delivery down time.
  • Worked after scheduled hours to complete deliveries including pick up when other team members could not complete.

Restaurant Hostess

Rye Street Tavern
07.2017 - 08.2018
  • Warmly greet, welcome, and seat guests
  • Plot table rotation and seating chartt in advance for efficient flow of future dining using 'OpenTable for restaurants' application
  • Answer calls, document, edit or cancel reservations, provide up-to-date knowledge of menu/ daily specials, provided estimated wait times.
  • Cultivated positive guest satisfaction by treating all patrons same level of respect and priority regardless of stature.
  • Supported front and back of house (servers, food runners, bussers, and chefs) to complete customer satisfaction and workforce effectiveness.
  • Simultaneously monitored cleanliness and availability of tables while engaging with guests to check on their service
  • Facilitated special accommodation requests suitable for guests need and preferences.
  • Completed daily duties opening and closing shifts providing adequate quantity of miscellaneous supplies to up keep the workplace.

Admin Assistant

Koons Ford Baltimore
01.2017 - 05.2017
  • Managed multi-line phone system, routing calls, taking messages, assisting visitors, directing guests, and other administrative tasks.
  • Daily execute data entry, logging, transferring or merging customer accounts through 'Microsoft Excel' application
  • Drafted detailed new or returning customers orders for repair with 'CCC One' and 'Power' (svc) software.
  • Scan, copy, email receipts of body shop operations, and invoices
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Maintained paper and digital filing system
  • Timely liaised between insurance companies, tow, rental svc, customers and service writers maintaining effective lines of communication on vehicle status.

Education

High School Diploma -

North Stafford High School
Stafford, VA
06.2009

Skills

  • Punctual
  • Fast Learner
  • Observative
  • Knowledgeable
  • Quick Adapter
  • Multitasker

Timeline

Budtender

Remedy
12.2022 - Current

Manufacturing Production Associate

Curio Wellness
12.2020 - 12.2022

Key Holder/ Hemp Advocate

CharmCity Hemp
07.2020 - 10.2021

Budtender

Nirvana Center
02.2020 - 12.2020

Delivery Driver/ Clerk

Canton Crossing Wine&Spirits
05.2018 - 03.2020

Restaurant Hostess

Rye Street Tavern
07.2017 - 08.2018

Admin Assistant

Koons Ford Baltimore
01.2017 - 05.2017

High School Diploma -

North Stafford High School

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ShaunTania Bell