Shauntavia Cochran
Miami,FL
Summary
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Kroger
Opa-locka, FL
11.2022 - 05.2024
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Cashier Team Lead/Online Personal Shopper TeamLead
Sams club
Miami, FL
10.2014 - 11.2022
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Answered customer questions and provided store information.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
Education
High School Diploma -
Miami Jackson Senior High School
Miami, FL06.2011
Skills
- Money Transfer Systems
- Customer relations
- Employee engagement and motivation
- Hard-working
- Training and coaching
- Schedule coordination
- Verbal/written communication
- Cash management
- Effective customer upselling
- Customer assistance
- Issue resolution
- Teamwork
- Experience in leadership
- Friendly, positive attitude
- Goal-oriented
- Quantitative skills
- Supervision & leadership
- Communication
- Relationship building
- Active listening
- DOT Compliance
- Mileage Tracking
- Dispatch Communication
- Excellent sense of direction
- Local routes understanding
- Dependable and reliable
- Safe Driving Record
- Time Management
Timeline
Delivery Driver
Kroger
11.2022 - 05.2024
Cashier Team Lead/Online Personal Shopper TeamLead
Sams club
10.2014 - 11.2022
High School Diploma -
Miami Jackson Senior High School
Similar Profiles
William WuerzWilliam Wuerz
E-Commerce/Clerk at KrogerE-Commerce/Clerk at Kroger
Sarah RalstonSarah Ralston
Registered Pharmacy Technician at KrogerRegistered Pharmacy Technician at Kroger
Abigail McMurrayAbigail McMurray
Assistant Grocery Manager at KrogerAssistant Grocery Manager at Kroger
Tyler CraftTyler Craft
Department Associate at KrogerDepartment Associate at Kroger
Javier FanegoJavier Fanego
Intake & Authorization Specialist at Ciressolution Home HealthIntake & Authorization Specialist at Ciressolution Home Health