Summary
Overview
Work History
Education
Skills
Timeline
Personal Experience
Certifications And License
Personal Information
Generic

Shauntay N. Carter

Madison,WI

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Bartender

Triple Shift
02.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Site Supervisor

GMR Marketing
01.2022 - Current
  • Leading and managing a team of four through the graphics marketing process. Coordination of the moving of the vehicles, and sourcing keys for the vehicles to be involved in the marketing graphics application. Communication with the marketing managers, DPS’s, and Amazon.
  • Supervised daily operations to ensure compliance with safety regulations and company standards.

Self Contracted Driver

Madison
01.2020 - Current
  • Provide fast, friendly, professional deliveries and ride-share.

Counter Sales Agent

Avis/Budget Car Rental
01.2023 - 02.2025
  • Providing top class customer service, answering phones, data entry. Explaining products and services, going over rental agreements, terms and conditions. Following policy and procedures set in place to prevent fraud. Managing fleet needs for daily manifest and checking vehicles.
  • Assisted customers in selecting rental vehicles, ensuring satisfaction with options and services.

Field Rep

Accelerated Clinical Laboratories
01.2022 - 01.2023
  • Performing Covid PCR/Rapid testing.
  • Keeping hot zones clean and aseptic.
  • Transporting PCR samples to the hub for pick up.
  • Collected and documented patient information to ensure accurate laboratory test processing.
  • Maintained inventory of laboratory supplies, ensuring availability for testing operations.
  • Supported quality control measures by following established protocols for specimen handling.
  • Provided training to new staff on laboratory procedures and safety guidelines.

Realtor

1st Class Real Estate
01.2021 - 01.2023
  • Provide 1st class service helping clients purchase or list their homes.
  • Marketing, writing contracts, offers, and addendums.
  • Time management skills and maintaining deadlines.
  • Conducted property showings, effectively showcasing features to potential buyers.
  • Assisted clients in navigating real estate transactions, ensuring smooth processes and clear communication.

Customer Service, Ramp Agent

01.2020 - 12.2020
  • Load and unload luggage, wing walk, push backs, clean and security check, aircraft's maintain safety on tarmac.

Customer Service Representative

01.2016 - 12.2019
  • Took incoming calls and verified personal information for pertinent parties involved in vehicle accidents.
  • Obtained detailed first notice of loss for adjuster to make a liability analysis.
  • Informed caller of repair options and made appointments when appropriate, including rental reservations, to meet the customers immediate needs.
  • Determined claim complexity and decided whether to handle to completion or refer to a higher level.

Education

High School Diploma -

East High School
Madison, WI

Skills

  • Service excellence
  • Proficient in computer applications
  • Customer service representative
  • Clerical and organizational skills
  • Proficient in CRM tools
  • Experienced in managing Microsoft Outlook
  • Knowledge of fair housing regulations
  • Staff management
  • Proficient in managing multiple tasks
  • Consistently dependable
  • Supportive team member

Timeline

Bartender

Triple Shift
02.2025 - Current

Counter Sales Agent

Avis/Budget Car Rental
01.2023 - 02.2025

Site Supervisor

GMR Marketing
01.2022 - Current

Field Rep

Accelerated Clinical Laboratories
01.2022 - 01.2023

Realtor

1st Class Real Estate
01.2021 - 01.2023

Self Contracted Driver

Madison
01.2020 - Current

Customer Service, Ramp Agent

01.2020 - 12.2020

Customer Service Representative

01.2016 - 12.2019

High School Diploma -

East High School

Personal Experience

In my personal experience, I have helped family and friends who have struggled with mental health, drug addictions, suffering from loss, and unhoused adults and youth. I have provided a safe place, food, rides, and clothing while providing also encouragement and resources to assist them in the right direction to getting their life on track.

Certifications And License

  • Valid Wisconsin DL's
  • Real Estate Licenses
  • Pharmacy Technician Training - UW
  • Home Daycare Licenses
  • CPR
  • CNA

Personal Information

Driving License: Valid Wisconsin DL's

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