Shaunte Dukes
Antioch,TN
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality and retail sectors, notably at Vanderbilt University Medical Center. Excelled in roles requiring exceptional customer service and cooking prowess, significantly enhancing customer satisfaction and food quality. Skilled in food waste reduction and fostering team collaboration, I bring a proven track record of improving operational efficiency and mentoring new hires for success.
Overview
15
15
years of professional experience
Work History
Cook
Vanderbilt University Medical Center
1211 Medical Center Dr
03.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Store Manager
Mapco
1507 21st Ave S
02.2019 - 03.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
Family Dollar
Rochester, NY /NashvilleTn
03.2016 - 05.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Retail Store Manager
Dollar Tree Stores
923 South Clinton Ave Rochester NY
01.2010 - 03.2019
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
Education
High School Diploma -
John Marshall High School
Rochester, NY06.2000
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Food handling
- Food Preparation
- Strong attention to safe food handling procedures
- Frying
- Cooking techniques
- Hospitality and service industry background
- Surface cleaning
- Supply Restocking
- Food presentation
- Kitchen equipment operation and maintenance
- Grilling
- Sanitation Practices
- Contamination prevention
- Food Waste Reduction
- Portion Control
- Food Plating
- Hospitality service expertise
- Beautiful presentation of food
- New Hire Training
Timeline
Cook
Vanderbilt University Medical Center
03.2023 - Current
Store Manager
Mapco
02.2019 - 03.2023
Assistant Store Manager
Family Dollar
03.2016 - 05.2021
Retail Store Manager
Dollar Tree Stores
01.2010 - 03.2019
High School Diploma -
John Marshall High School