Shaunte Jones
North Hollywood,CA
Summary
Detail-oriented and adaptable professional with a background in caregiving, patient intake, and service coordination. Known for effective communication, analytical problem solving, and compassionate support. Ready to help clients stay safe, comfortable, and well cared for.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Elderly Caregiver
In Home Supportive Services
Los Angeles, California
02.2013 - Current
- Facilitated elderly clients' independence by assisting with daily living tasks in home care settings.
- Assisted with daily living activities, including bathing, dressing, grooming, toileting, and eating.
- Provided compassionate assistance with bathing, grooming, and personal hygiene routines to enhance client dignity.
- Prepared meals and snacks according to client preferences and dietary needs.
- Responded promptly to emergency situations with calm, safe action.
- Ensured safe and comfortable living environments by maintaining clean spaces through regular cleaning and sanitization.
Mobility Specialist
AT&T
Cerritos, California
03.2023 - 05.2025
- Facilitated AT&T mobility device activations, upgrades, and line changes to ensure seamless user transitions.
- Coordinated wireless order processing across internal AT&T systems and vendor teams.
- Audited mobility accounts for billing accuracy and verified service eligibility to maintain compliance and customer satisfaction.
- Resolved mobility service issues with carriers, help desk, and account teams.
- Tracked and recorded AT&T wireless requests, changes, and support cases in systems to enhance issue resolution processes.
- Assisted employees with AT&T device setup, troubleshooting, and policy guidance.
- Assisted with system integration testing for new mobile devices and applications.
Patient Registration Representative
Methodist Medical Center
Garland, Texas
01.2021 - 02.2023
- Complete patient registration supported Methodist Medical Center admissions, outpatient visits, and emergency visits.
- Accurate patient check-in supported timely verification of insurance coverage and demographic details.
- Engaged with patients to provide a welcoming first contact and resolve registration questions.
- Explained registration steps, policies, and required documents to enhance patient and family understanding.
- Coordinated with nursing, billing, and scheduling teams to streamline patient flow.
- Updated demographics and insurance records kept patient files accurate and current.
- Precise electronic health record entries kept patient information current and reliable.
- Confidential handling of sensitive patient information protected privacy and paperwork security.
Food Service Worker
Patton State Hospital
Highland, California
11.2015 - 05.2018
- Prepared nutritious meals for patients in state hospital dietary kitchen, adhering to dietary restrictions.
- Served therapeutic diets according to hospital nutrition instructions.
- Sanitized trays in dietary kitchen to ensure hygiene compliance., carts, utensils, and food service areas to maintain high hygiene standards.
- Followed food safety and infection control procedures.
- Operated dishwashing equipment in high-volume kitchen to support food service operations. and kept ware clean.
- Collaborated with nursing staff to address patient meal needs and ensure dietary compliance.
Education
Graduate Certificate - Pharmacy Technician
Stepful Medical
Los Angeles, CA06-2025
Graduate Certificate - Medical Billing And Coding
American Career College
CA09-2019
Associate of Science - Social Sciences
San Bernardino Valley College
San Bernardino, CA05-2015
High School Diploma -
Jeffersonville High School
Jeffersonville, IN05-2004
Skills
- Daily living support
- Hygiene care assistance
- Medication reminders
- Nutritional preparation
- Crisis response
- Coordinated care services
- Care plan oversight
- Electronic health record documentation
- Patient onboarding
- Judicious decision-making
- Analytical problem solving
- Detail-oriented approach
- Flexibility and adaptability
- Effective communication skills
Certification
- CPR
Timeline
Mobility Specialist
AT&T
03.2023 - 05.2025
Patient Registration Representative
Methodist Medical Center
01.2021 - 02.2023
Food Service Worker
Patton State Hospital
11.2015 - 05.2018
Elderly Caregiver
In Home Supportive Services
02.2013 - Current
Graduate Certificate - Pharmacy Technician
Stepful Medical
Graduate Certificate - Medical Billing And Coding
American Career College
Associate of Science - Social Sciences
San Bernardino Valley College
High School Diploma -
Jeffersonville High School