Shaunte Page-Hosford
Dudley,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
17
17
years of professional experience
Work History
Secretary
Hosford Tile Co.
04.2017 - Current
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Increased staff productivity with efficient meeting coordination and streamlined agenda preparation.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
- Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
- Conducted thorough research on industry trends or competitor activities that informed strategic decision-making processes.
- Created detailed reports summarizing critical data points such as budgets or performance metrics for easy review by upper management.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Cleaning Technician
Self Employed
09.2012 - 01.2016
- Enhanced customer satisfaction by maintaining a clean and hygienic environment in commercial spaces.
- Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
- Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
- Contributed to a healthy workplace by consistently sanitizing office equipment and surfaces.
- Increased efficiency with proper usage of industrial cleaning equipment and chemicals.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Provided excellent service by addressing client concerns promptly and professionally.
- Demonstrated attention to detail through meticulous window washing, resulting in streak-free glass surfaces.
- Maintained cleanliness standards in specialized facilities such as healthcare centers or educational institutions.
- Enhanced floor appearance with regular stripping, waxing, and buffing services for various surface types.
- Conducted routine inspections to ensure all areas met or exceeded cleanliness standards set forth by clients or regulatory agencies.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided assistance to other staff members with cleaning of difficult areas.
- Developed and implemented comprehensive cleaning plan for entire building.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
Sales Associate/Administrative Secretary
McDaniel Monument
12.2008 - 08.2012
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Improved records organization by implementing efficient filing systems and digitizing key documents.
- Reduced retrieval times for critical information by maintaining an updated and accurate database of records.
- Assisted in audits preparation, ensuring all required documentation was easily accessible and uptodate.
- Trained new staff on proper record-keeping procedures, fostering a consistent approach across the organization.
- Enhanced accuracy in data entry tasks by consistently adhering to quality control measures and promptly addressing errors.
- Updated records with new information.
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed confidentially regulations to maintain privacy.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Developed efficient filing system to retrieve records quickly.
- Transferred inactive records to storage to free up space and preserve history.
- Generated reports from database systems to track records.
Insurance Claims Processor/Optometry Receptionist
Clark Eye Care Center
02.2007 - 11.2008
- Maximized claim efficiency by thoroughly reviewing and analyzing insurance claims.
- Streamlined communication with clients by maintaining comprehensive documentation of all claims-related correspondence.
- Improved customer satisfaction by providing prompt, courteous, and knowledgeable assistance during the claims process.
- Reduced processing time for each claim by utilizing efficient data entry techniques and attention to detail.
- Ensured timely payments to policyholders by efficiently managing a high volume of claims.
- Exhibited strong organizational skills in managing multiple tasks simultaneously, resulting in consistently meeting deadlines.
- Collaborated with team members to troubleshoot complex cases and provide expedited resolutions for clients.
- Identified fraudulent claims through meticulous investigation and analysis of submitted documentation, protecting company resources.
- Demonstrated exceptional problem-solving skills while handling challenging cases, leading to satisfactory outcomes for both the company and client.
- Developed positive relationships with healthcare providers to facilitate effective coordination of benefits between insurers and claimants.
- Achieved quick resolution of outstanding issues by conducting thorough follow-ups on pending claims.
- Supported continuous improvement efforts within the department by actively participating in workshops, seminars, and meetings.
- Contributed to the development of departmental policies and procedures, ensuring a consistently high level of service for all clients.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Affirmed or denied coverage fairly based on thorough investigations.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Managed workload and priorities to meet claims processing meet deadlines.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Monitored claims processing trends to identify potential areas of improvement.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Identified and reported potential fraud or abuse related to claims to protect system's integrity.
- Enhanced patient experience by providing efficient pre-testing and accurate documentation of medical history.
- Assisted in inventory management, keeping track of eyewear stock and ensuring timely ordering of supplies.
- Educated patients on proper contact lens care and usage, leading to increased satisfaction and fewer complications.
- Managed patient records efficiently while maintaining strict adherence to confidentiality policies and procedures.
- Coordinated insurance billing processes accurately, effectively reducing claim issues and increasing overall revenue for the practice.
- Prepared examination rooms prior to each appointment, making certain all necessary equipment was sanitized and ready for use by optometrists.
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Helped patients with optical selections and dispensing to facilitate customer service.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Determines which information is to be released in compliance with existing laws (Privacy Act of 1974, Freedom of Information Act, and Health Insurance Portability and Accountability Act).
Education
Certified Nursing Assistant -
Oconee Fall Line Technical College
Dublin, GA03.2017
Skills
- Expense Tracking
- Meeting Coordination
- Payroll Administration
- Customer Service
- Office Administration
- HIPAA Guideline Compliance
- Report Writing
- Attention to Detail
- Interpersonal Skills
- Team Collaboration
- Problem Solving
- Multitasking Abilities
- Clerical Support
- Recordkeeping
Timeline
Secretary
Hosford Tile Co.
04.2017 - Current
Cleaning Technician
Self Employed
09.2012 - 01.2016
Sales Associate/Administrative Secretary
McDaniel Monument
12.2008 - 08.2012
Insurance Claims Processor/Optometry Receptionist
Clark Eye Care Center
02.2007 - 11.2008
Certified Nursing Assistant -
Oconee Fall Line Technical College
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