SHAUNTE POWELL

• Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
• Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Worked in call center environment handling manual and automatically dialed outbound calls and also received inbound calls.
• Collected on delinquent accounts to reduce overdue balances.
• Identified and contacted customers with overdue accounts to address payment status.

• Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Assisted with other customer service needs while tracking orders and shipments.
• Ensured that company policies and procedures were followed while maintaining a safe and productive working environment.

* Built customer rapport while accurately processing documentation and troubleshooting technical support

* Responsible for assisting customers with activating mobile devices by utilizing top tier customer service

* Assists customers with making payments

* Listens and evaluates customer needs and provides appropriate solutions to make sure the customer have the best customer service experience.

• Utilized strong problem-solving skills to quickly identify and address customer issues.

• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.