Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaunte Selasky

Linden,MI

Summary

Proven Front Desk Manager at Comfort Inn & Suites, adept in conflict management and customer service, enhanced guest satisfaction significantly. Excelled in problem-solving, ensuring operational efficiency and staff training. Skilled in maintaining financial integrity and fostering professional growth, demonstrating exceptional guest relations and a results-driven approach.

Overview

4
4
years of professional experience

Work History

Front Desk Manager

Comfort Inn & Suites
03.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Prepared weekly employee work schedules to meet operational needs.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Dispatcher/Office Manager

Jeffers Plumbing Solutions
06.2021 - 03.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with Service Techs and Customers to coordinate scheduling and billing of service calls.
  • Maintained accurate records of all Service calls with customer satisfaction follow up calls.
  • Managed conflict resolutions with customers, service techs and other personnel to encourage professional relationships and promote a great rapport.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Assisted in pulling permits and scheduling inspections only when needed

Front Desk

Comfort Inn & Suites
03.2020 - 06.2021
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Resolved guest issues promptly, resulting in increased customer satisfaction ratings.

Education

Associate of Applied Science -

Southern Utah University
Cedar City, UT

High School Diploma -

Wasatch High School
Heber, UT
06.1996

Skills

  • Customer Service
  • Check-in and Check-out Procedures
  • Problem-solving skills
  • Problem-Solving
  • Guest Relations
  • Conflict Management

Timeline

Front Desk Manager

Comfort Inn & Suites
03.2023 - Current

Dispatcher/Office Manager

Jeffers Plumbing Solutions
06.2021 - 03.2023

Front Desk

Comfort Inn & Suites
03.2020 - 06.2021

Associate of Applied Science -

Southern Utah University

High School Diploma -

Wasatch High School

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Shaunte Selasky