Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaunte Sternod

Ketchikan,AK

Summary

Accomplished Quality Assurance and Intake Coordinator at Community Connections, adept in insurance verification and fostering strong relationships. Excelled in enhancing documentation efficiency and compliance, significantly improving service delivery. Demonstrated leadership in team coordination and client satisfaction, leveraging expertise in Microsoft Office and customer service.

Professional Intake Coordinator skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Quality Assurance and Intake Coordinator

Community Connections
02.2024 - Current
  • Aids in maintaining and managing quality assurance systems within program for optimal documentation and efficiency.
  • Assures completion of progress notes, service notes, packets for Treatment Team Meetings (TTM), client files, and timesheets;
  • Monitors and stays well-informed of the State of Alaska and Medicaid Behavioral Health regulations to assure service notes are in compliance and communicates with Children's Mental Health leadership relative to impacts on their programs;
  • Participates in the development and monitoring of processes to assure compliance with regulatory and legal requirements, partnering with program personnel on recommended changes to increase effectiveness;
  • Assists with the facilitation of clinically directed therapy groups and provides direct services for clients;
  • Ensures accuracy of Children's Mental Health employees timesheets and inputs them into the Employee Web Services system;
  • Assists with regular program internal audits;
  • Manages HIPPA compliance for records requests, ROI/s and other records as needed;
  • Assist in managing the program waitlist by contacting applicants about their status on the waitlist, gathering necessary information to move customers up or down on the priority list for service, and completing the enrollment tracking documentation as well as other support tasks as directed by the Clinical Supervisor (sending denial/no contact letters);
  • Initiate first meeting and complete intake paperwork with families, schedule intake meeting;
  • Monitors and prompts quality assurance within the program to ensure effective functioning; providing information and support to expedite necessary corrections to documentation and/or systems when errors are discovered;
  • Provides Electronic Health Record support by reviewing service notes and assigning individualized training when needs arise;
  • Acts as backup to the intake duties of the Foster Care Licensing & Compliance Coordinator to ensure seamless intake for Therapeutic Foster Care children into the Children's Mental Health program;

Service Coordinator & Supervisor

Community Connections
01.2017 - 02.2024
  • Assessed customer needs and developed solutions to meet needs.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Performs supervisory functions: interview, provide ongoing training and support, conduct performance reviews, initiate staff recognition, and address performance issues and concerns;
  • Provides direct service to clients and models excellent client and family interventions and engagement;
  • Completes documentation of service provision and ensures client documentation including but not limited to note templates and treatment plans are maintained, updated and renewed;
  • Coordinates the wrap-a-round process and team meetings through effective communication, supports and encouragement with internal and external team members;
  • Manages the scheduling of both staff and clients to balance the competing and complex needs of clients, staff, and schools;
  • Implements and monitors individual service plans for clients by gathering team feedback, arranging for supportive services, and collaborating with staff, parents and external treatment team members to ensure high quality interventions;
  • Ensure timely and accurate submittal of documentation including time sheets and service notes from staff; track staff requirements and follow up on missing documentation.

Support Specialist III

Community Connections
03.2012 - 01.2017
  • Works in partnership with families, team members and individuals served to effectively implement the treatment plan;
  • Provides a variety of supports to children individually, their families with and without the children, and within a group environment;
  • Provides behavioral appropriateness, emotional management, and relational skill teaching and coaching through school, social, and recreational activities across environments;
  • Accesses resources necessary to implement the treatment plan in a manner sensitive to the individual, family, and community. Makes adaptations according to specific developmental, mental health, and medical needs;
  • Accurately completes timely documentation of services provided and progress toward achieving the individual’s plan goals, including self-auditing of the documentation to ensure it meets all program standards;
  • Under supervisory direction communicates with family members and coordinators regarding the effectiveness of services and assists customers and families in identifying strengths and needs of individuals served;
  • When requested by supervisor, provides cross training and coaching for peers, including demonstrating skills and creative interventions as well as providing feedback;
  • Facilitates trainings and team meetings to assist the team in the development and implementation of effective service strategies;
  • Provides backup as a service coordinator when needed;
  • Provides on-call assistance for direct service shifts when needed;

Education

No Degree - Mental Health

University of Alaska Southeast
Online

Skills

  • Insurance verification
  • Follow-up skills
  • Multi-line phone systems
  • Appointment scheduling
  • Cross-cultural sensitivity
  • Confidentiality
  • Customer service
  • Multitasking and organization
  • Microsoft office
  • Relationship building
  • Data entry
  • Team leadership

Certification

Certified Trainer of Question, Persuade and Refer(QPR)

Timeline

Quality Assurance and Intake Coordinator

Community Connections
02.2024 - Current

Service Coordinator & Supervisor

Community Connections
01.2017 - 02.2024

Support Specialist III

Community Connections
03.2012 - 01.2017

No Degree - Mental Health

University of Alaska Southeast

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Shaunte Sternod