SHAUNTE THOMAS
Dental Healthcare Coordinator
Ontario,CA
Summary
Results-focused Healthcare coordinator dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Creative Stylist with distinguished history of customer satisfaction and success. Proven to maintain relationships with clients and keep clean and organized workspaces. Dedicated to fantastic customer service and equipment maintenance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Healthcare Coordinator
Pacific Dental Services
02.2023 - Current
- Documented changes in patient health conditions and progress through scheduled appointments using Epic software and Smile Generation MyChart.
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
- Maintained detailed records of medical and dental information.
- Communicated with insurance companies and negotiated to secure payment for dental treatment using Care credit Smile Generation Financing and in office payment plans and cash payments in full with POS system. .
- Scheduled referral appointments to other providers for patients needing specialized treatment.
- Attended training courses and seminars to remain up-to-date on emerging dental technology and techniques using Epic software.
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
- Maintained professional demeanor while treating patients with respect and dignity.
- Communicated with patients, ensuring that medical and dental information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Removed trash disinfected counters and chairs vacuum floors and straightened counters to keep front office area clean and neat.
Benefits Coordinator
Chino Smiles Dentistry And Orthodontics
09.2021 - 01.2023
- Scheduling Patients, Consulting with Providers and Specialties ansd lab, prepared route slips for intake, traveling to different offices to support our sister offices, Pre registration work que. Epic software, Smile Generation Mychart
- Formulated, prepared, and issued bills, invoices, and account and financial statements with 10% increased efficiency to ensure timely delivery
- Complied with federal, state, and company policies, procedures, and regulations
- Checking PPO and HMO insurance eligibility
- Following Post Covid 19 protocols and office Disinfection procedures.
- Private payment plans, CareCredit, Smile Generation Financial Credit
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
- Observed strict procedures to maintain data and plan participant confidentiality.
Insurance Coordinator
Studio City Dental Group
12.2019 - 09.2021
- Filed and tracked insurance claims and communicated claims status to patients.
- Verified insurance and communicated coverage to staff and patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
- Obtained prior authorization and precertification for outpatient procedures.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports.
- Maintained compliance with local, state, and federal regulations governing insurance, Medicare and Medicaid requirements.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
School Bus Driver
Ontario Christian School
05.2014 - 12.2019
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Communicated information to parents to promote good communication and transparency.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
Insurance Coordinator
Dr, Chew DDS Oral Surgery
05.2007 - 07.2012
- Operated computers programmed with accounting software to record, store, and analyze information, treatment planning and presentation
- Handled the reconciliation of customer accounts and monitoring of customer account details for non-payments as well as delayed payments
- Checked figures, postings, and documents for correct entry, and proper coding
- Attention to detail - Able to address detail accuracy when faced with a high volume of work without sacrificing timely accomplishment of objectives
- Document and reconcile patient accounts
- Initiated and responded to emails from clients and other medical vendors/suppliers
Hair Stylist
Braids By Shaunte'
01.2012 - Current
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Monitored current trends to understand fashions and better serve customer needs.
- Organized sales area and work station to showcase products and boost sales.
- Processed payments, entering sales in register for prompt customer service.
- Worked with men, women and children to complete [Service] on daily basis.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Worked on [Number] customers daily while maintaining distinguished cleanliness and organization of work areas.
Dental Front and Back Office Assistant
Dr. Amir Ghazinoor DDS
02.2005 - 05.2007
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Restocked supplies and placed purchase orders to maintain adequate levels.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance to the provider.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to the office by copying, faxing and filing documents, scheduling patients, sending cases and following up to make sure tx was completed in a timely manner.
- Responded to inquiries from callers seeking information as well as insurance company calls and vendors.
Education
Beauty Certificate - Cosmotology
Pasadena City College
Pasadena, CADental Assistant -
United Education Institute
Los Angeles, CA03.1999
Skills
- Exceptional Interpersonal Skills
- Management and Clients
- Compassionate Negotiation Skills
- Loves serving others
- Budget Management
- Dependable and Giving
- High Adaptability
- Strong Work Ethic
- Epic Software
- Patterson Eaglesoft Dental
- NEA Fast Attach
- Care Credit
- Smile Generation Financial
- Multitasking and Organization
- Hospitality and Accommodation
Certification
Class B Commercial Driver’s
License with Passenger (P) and
School (S) Endorsements
CPR/AED/ First Aid Certification
Timeline
Healthcare Coordinator
Pacific Dental Services
02.2023 - Current
Benefits Coordinator
Chino Smiles Dentistry And Orthodontics
09.2021 - 01.2023
Insurance Coordinator
Studio City Dental Group
12.2019 - 09.2021
School Bus Driver
Ontario Christian School
05.2014 - 12.2019
Hair Stylist
Braids By Shaunte'
01.2012 - Current
Insurance Coordinator
Dr, Chew DDS Oral Surgery
05.2007 - 07.2012
Dental Front and Back Office Assistant
Dr. Amir Ghazinoor DDS
02.2005 - 05.2007
Beauty Certificate - Cosmotology
Pasadena City College
Dental Assistant -
United Education Institute
Similar Profiles
HOLLY PETEKHOLLY PETEK
Registered Dental Hygienist at Ruby Canyon Dental, Pacific Dental ServicesRegistered Dental Hygienist at Ruby Canyon Dental, Pacific Dental Services
Stacey BurkStacey Burk
Regional Manager at Pacific Dental ServicesRegional Manager at Pacific Dental Services
Taylor ApodacaTaylor Apodaca
Dental Assistant at Pacific Dental ServicesDental Assistant at Pacific Dental Services
Tim CallTim Call
General Dentist at Pacific Dental ServicesGeneral Dentist at Pacific Dental Services
DIVINE EMEKADIVINE EMEKA
Sales Representative at Walnut BakerySales Representative at Walnut Bakery