Shaunte Vasquez

• Safeguarded $1.2M ARR by reducing churn 15% through targeted outreach and enablement training.

• Generated 22% revenue increase through strategic up-selling across enterprise accounts in 4 months.

• Streamlined reporting and decision-making by implementing ChurnZero, reducing manual effort 40% and accelerating sentiment insights 25%.

• Established and led a Client Advisory Board, increasing product adoption by 22% and renewal rates by 16% in 5 months.

• Lead monthly business reviews with C-level executives across key accounts, influencing decision-making process and alignment of services with leadership’s strategic goals.

• Mentored and trained 12 CSMs on retention SOPs, retaining $8.6M ARR and reducing churn by 28% across 310 accounts.

• Managed $3.2M ARR portfolio across 151 clients, achieving 97.8% satisfaction over 24+ months.

• Developed 3-2-1 customer response model in Salesforce, standardized operations and reduced SLA resolution time by 67% in 7 months.

• Restructured Jira workflows unifying product operations, improving transparency and driving an 18% CSAT increase in 3 months.

• Oversaw enterprise SaaS implementations across multiple verticals, decreasing project timelines by 21% in 5 months through gap analysis and project plan refinement.

• Accomplished a 29% improvement in team performance in 3 months by streamlining workflows using Asana for cross-functional collaboration.

• Implemented post-launch “nesting” phase, driving up product adoption to 94% and expanding revenue by 27% in 7 months.

• Consultative product expert for enterprise ERP solutions exceeding CSAT scores by 31% in 10 weeks.

• Cultivated strong client relationships, achieving a 33% increase in efficiency in 4 months through strategic management of milestones and objectives.
• Developed and facilitated the 'Train the Trainer' program, which resulted in the creation of 8 new training modules, leading to a 40% improvement in new hire onboarding satisfaction scores.
• Analyzed and monitored client contracts using KPIs to assess product engagement; maintained over 94% client satisfaction for 12 consecutive months while identifying opportunities for service enhancement.
• Audited contracts against product usage and license counts, supporting Sales in negotiating renewal terms.

• Aligned HRIS product add-ons with PHI/PII compliance requirements, applying healthcare best practices to optimize data integrity over 14 months.
• Identified and implemented process improvements that enhanced company KPIs and performance by 22% in 5 months.
• Coordinated GitLab and Power BI integrations, optimizing sprint cadences and improving efficiency by 19%, earning the “Driving Excellence” award within 5 months.
• Managed nationwide training for healthcare professional, ANCC and ACPE accreditations optimizing training effectiveness by 42% in 10 months.
• Led LMS platform trainings, raising adoption by 28% over 11 months.

• Revitalized RN.com’s brand presence through an integrated marketing strategy, resulting in a 40% increase in brand awareness, a 25% rise in new user acquisition, and expanded reach across three major healthcare sectors.
• Launched a national digital marketing campaign recognized with an industry award, achieving a 50% boost in online engagement, a 20% growth in sales, and a 3x return on ad spend (ROAS) within the first quarter
• Orchestrated cross-functional collaboration with healthcare educators and accreditation bodies to certify 50+ training modules for ANCC and ACPE credit, supporting licensure renewal for over 20,000 nurses, pharmacists, and allied health professionals annually.