Overview
Work History
Education
Skills
Certification
Custom
Custom
Timeline
Shauntee Cox

Shauntee Cox

Indianapolis,IN

Overview

15
15
years of professional experience
1
1
Certification

Work History

Retail Clerk

United States Postal Service
02.2017 - Current
  • Ensure all reports are done in a timely manner
  • Answered phone calls from customers in a timely manner and answered all questions
  • Ensured mails and packages in proper condition
  • Acted as in charge for maintaining postal box rentals, rents, key inventory and applications in mid-sized office
  • Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices
  • Assist customers with solutions to postal problems
  • Use the POS system to provide services for customers such as, shipping, purchasing money orders and buying additional products and services
  • Obtained signatures from recipients of registered or special delivery mail
  • Receive and deliver mail over the counter
  • Sorted incoming and outgoing mails
  • Helped customers by selling all postal products and helped separate mail for carriers in the office
  • Staying well informed to support customer base
  • Assist customers with products that fits need
  • Keep money drawers in order, and record and balance daily transactions
  • Distributed a great amount of mails and packages

Independent Contractor

NexRep
12.2024 - 05.2025
  • Oversaw client projects, ensuring timely delivery and adherence to specifications.
  • Developed comprehensive project plans to streamline processes and enhance efficiency.
  • Collaborated with diverse stakeholders to identify needs and implement solutions.
  • Mentored junior contractors, fostering skill development and knowledge sharing.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.

Data Entry Clerk

Target Logistics
08.2024 - 02.2025
  • Entered and maintained accurate data in various databases to ensure information integrity.
  • Processed high-volume data entry tasks while adhering to strict deadlines and quality standards.
  • Reviewed and verified documents for completeness and accuracy prior to data input.
  • Collaborated with team members to streamline data entry processes and improve efficiency.
  • Implemented workflow improvements that reduced processing time for data entry tasks significantly.

Customer Service Agent

USAA
06.2022 - 07.2024
  • Inbound Service Auto and Property Claims
  • Provided callers with thorough assistance for claim submissions.

Call Center Representative

Lowe's
01.2015 - 02.2017
  • Answered Inbound Calls from Customer and Contractors
  • Solved Customer Issues and Concerns due to equipment installations
  • Submitted work orders and tickets from Contractors
  • Scheduled and/or Rescheduled Customers Installation Services
  • Outbound Follow-Ups with Customers Satisfaction
  • Completely Data-Entry Forms

Outbound Sales Representative

DialAmerica
03.2010 - 01.2015
  • Calling Customers for Sales and Service of Radio Satellite Contract
  • Worked on a Time Based Scripted Call
  • Processed Professional and Clear Communication Skills to complete a successful sale

Education

Certificate Of Technical Studies - Business

Ivy Tech Community College of Indiana, Indianapolis, IN

Certificate of Office, Business and Financial Support

High school diploma - undefined

Broad Ripple Mgnt Hs For Prfm Arts, Indianapolis, IN
05.1997

Skills

  • Retail Sales (10 years)
  • Proofreading
  • POS
  • English (10 years)
  • Microsoft Office (10 years)
  • Microsoft Word (10 years)
  • Microsoft Outlook (10 years)
  • Microsoft Powerpoint (10 years)
  • Outbound Sales
  • Inside Sales
  • Cold Calling
  • Telemarketing
  • Marketing
  • Technical Support
  • Upselling
  • Negotiation
  • Cash Handling (10 years)
  • Pricing (5 years)
  • Research
  • Merchandising
  • Data entry (10 years)
  • Customer service (10 years)
  • Typing (10 years)
  • Payroll
  • Salesforce
  • Sales Management
  • Business Development
  • Account Management
  • Order Entry

Certification

  • Business Administration
  • March 2000 to Present
  • Certificate of Business and Technical Support
  • Received Certification and Three College Credits
  • Driver's License
  • February 2021 to November 2025
  • Drivers License

Custom

  • Customer service — Proficient
  • July 2020
  • Identifying and resolving common customer issues
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Custom

  • Please email to:
  • Shauntasty39@outlook.com

Timeline

Independent Contractor - NexRep
12.2024 - 05.2025
Data Entry Clerk - Target Logistics
08.2024 - 02.2025
Customer Service Agent - USAA
06.2022 - 07.2024
Retail Clerk - United States Postal Service
02.2017 - Current
Call Center Representative - Lowe's
01.2015 - 02.2017
Outbound Sales Representative - DialAmerica
03.2010 - 01.2015
Broad Ripple Mgnt Hs For Prfm Arts - High school diploma,
Ivy Tech Community College of Indiana - Certificate Of Technical Studies, Business

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Shauntee Cox