SHAUNTEH BLANKS
Summary
PROFILE SUMMARY Experienced and results-driven professional with demonstrated success in leveraging technology to deliver effective training solutions that align with business goals. Bringing forth dedication, drive, and over a decade of experience providing managerial integration software solutions, digital and innovations, consumer feedback analysis, patient safety, clinical research, and cross-functional best practices that drive efficiency, compliance, and on-time effectiveness for long-lasting indisputable results. Proven ability to align with budget and punctually initiatives with strategic objectives and leverage business intelligence tools to maximize training effectiveness. Exceptional leadership skills, fostering a culture of continuous learning and professional development. Strong work ethic and commitment to regulatory compliance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate BI Product Manager
Raintree Systems Behavioral Health
Temecula, CA
08.2022 - Current
- Managed conventional-level projects from proposal drafting to project completion, reporting directly to the VP of SaaS Client
- Upwelling Service, ensuring effective communication and alignment
- Lead and collaborate on project training requirements, implementation timelines, and scheduling
- Monitor and evaluate the progress of end-user training through surveys, discussions, and feedback sessions
- Provide oversight to direct reporting teams, delegating upgrades and enhancing physical therapy practices
- Hands-on professional services department
- Constantly reviewing project, deliverables and milestones
- Review SLAs and standard operating procedures, ensuring accuracy and continuous improvement
- Develop business plans to evaluate market opportunities and strategic fit for new product concepts
- Implement cost reduction strategies throughout the product development lifecycle for maximum profitability
- Conduct ongoing market research and competitive analysis, gaining deep insights into markets and customers
- Identify product gaps and generate innovative ideas to expand market share and improve customer experience.
- Collaborated with quality, risk management and other teams to identify process improvement opportunities based on in-depth BI reviews.
Sr. Cerner Clinical Training Manager
Ciqima Federal Services
Columbus, GA
01.2022 - 08.2022
- Managed Cerner Pathnet for Ambulatory and Lab Military EHR, overseeing interfaces and testing of lab samples
- Led direct reports through KPIs, client surveys, escalations- incident management and goal setting to ensuring team success with converting ever changing workflows or precision
- Successfully managed Cerner Pathnet, CPOE, Ambulatory, Acute, domain for multiple sites resulting in reduced turnaround and increased laboratory operations
- Led cross-functional teams of physicians, clinicians and IT professionals to design and implement customized workflows, integrate interface solutions and clinical decision support tools with Project scheduling models.
- Implemented project oversight, strategy, and task delegation and delivered final outcomes as per requirements
- Provided formal and informal training, while coordinating with Cerner and vendors to insure timely delivery if system upgrades with change management support to functional lab users
- Traveled domestically and internationally to for conferences and ad hoc training sessions
- Adapted LIS duties to meet clinical demands specific to the position, ensuring efficient workflow management
- Ensure project scope, timelines and budgets ere met through careful project planning, resource allocation and productive risk management.
- Maintained open lines of communication w/stakeholders and provide updates on project progress
- Developed strategies to optimize work procedures, technical training, and standard processes while designing training materials and facilitating cross-functional training for all clients.
SaaS Sr. Project Manager
Credible Behavioral Health Inc
Rockville, MD
12.2021 - 01.2022
- Built strong community relations with subcontractors and vendors, optimizing cost savings and ensuring timely preconstruction
- Set project schedules and oversaw milestones, ensuring adherence to timelines throughout the project duration
- Developed processes for consistent on-time deliverables, meeting customer expectations outlined in contracts
- Converted business objectives into specific, measurable goals and actionable plans, driving success and achieving results
- Contributed 12% of total department revenue, demonstrating a strong impact on business growth and profitability
- Exhibited excellent problem-solving, delegation, and team-building skills, fostering a collaborative and efficient work environment
- Served as a primary liaison for clients, political stakeholders, providers, public policy associations, lobbyists, and partners
- Provided support to operational cross-functional teams, conducting risk assessments and driving effective decision-making
- Demonstrated end-to-end change management experience with a proven track record of successful implementation.
Consultant of Implementation
TEKsystems
, MD
08.2021 - 12.2021
- Assisted with data extract planning/conversion process, ensuring a seamless transition to Athena Clinicals/Athena Communicator
- Built and fostered strong partnerships, establishing collaborative relationships with stakeholders and team members
- Led and directed the Development and Conversion team, driving the development of new conversion tools and processes
- Developed and maintained expertise in Management Systems functionality, setup, and reporting
- Provided in-depth expertise to help clients resolve conversion issues from current Ambulatory and therapy EMR to Athenaclinical
- Demonstrated proficiency in Implementation Methodology, effectively documenting all programming and integrations
- Conducted audits of initial datasets and internal data processes, identifying and managing initiatives for business improvement
- Executed project plan tasks to achieve project goals, ensuring successful implementation and training
- Monitored and controlled project work, utilizing appropriate tools and techniques to measure project performance, identify variances, and implement corrective actions.
Jr. Clinical Product Manager
Endpoint
San Francisco, CA
04.2021 - 08.2021
- Spearheaded comprehensive training programs, ensuring staff nurses in medical office procedures adhere to high-quality standards of care
- Consistently ranked in the top 25% for medical contractor performance, delivering exceptional results
- Collaborated cross-departmentally to drive advancements/product innovations, leveraging expertise to optimize project outcomes
- Cultivated strong customer relationships, consistently exceeding their expectations and anticipating their evolving needs
- Provided valuable expertise in complex technical and infrastructure needs, ensuring seamless integration/optimal performance
- Collaborated effectively with business partners, stakeholders, and senior management, aligning strategies and objectives
- Developed and mentored staff through targeted coaching and training, fostering professional growth and performance excellence
- Demonstrated talent for creating prototypes and visual mockups, collaborating closely with designers to bring ideas to life
- Delivered constructive feedback on call processes, driving continuous improvement and enhancing overall performance.
SoftLab Inoperability Analyst
ELLKAY
Elmwood Park, NJ
02.2021 - 04.2021
- Tested and requested changes to CareEvolve pre-release builds, incorporating input and reviewing HL7 and marketing research
- Directed troubleshooting for bugs in pre-release and final production software, ensuring smooth functionality
- Managed multiple clinical testing offices for Covid-19 and other tests, driving innovation and efficiency
- Developed a streamlined task system for effective workflows among peers and management, optimizing productivity
- Improved reliability of supply chain software, systems, database, and order processing for seamless operations.
Software Implementation Trainer
MDS Medical
Phoenix, AZ
04.2020 - 02.2021
- Implemented EMR/EHR/LIS in physician groups of 1-200 physicians, ensuring successful deployment and adoption
- Assessed and troubleshoot issues during implementation and recommended installation methods and process changes
- Led post-support application assistance for trained clients and advocated for their needs when challenges arose
- Organized training and sales of durable medical equipment (DME) and supported via Salesforce cases, meeting deadlines
- Reviewed transitions from Epic EMR and oversaw phases of care - Pre-Admission Testing, Pre-op, Intra-op, PACU, and Post-op.
Sr. Athena Project Manager
Medasource
Phoenix, AZ
12.2019 - 04.2020
Epic/Cerner Ambulatory Consultant
SAAM
Vancouver, Canada
04.2019 - 12.2019
Pharmaceutical Relations Specialist
GHX
Atlanta, GA
10.2018 - 04.2019
Sr. Project Manager
Athenahealth
Atlanta, GA
06.2012 - 10.2018
Education
Bachelor of Science - Information Technology
Georgia State University
06.2012
Skills
- Provides stakeholder collaboration, regulatory compliance and clinical workflow optimization
- Business Intelligence (BI) and EHR/EMR/LIS projects
- Cross-functional team and Vendor relationship Leadership
- Conduct assessments to identify gaps of individuals and teams involved Complex Problem Solving
- Proven success in leading rapid-large scale project with training requirements, implementation timelines, scheduling and upgrade database validations
- Provide formal and informal ad-hoc meetings, study sessions, implementation guidance, and change management support
- Strong written and verbal communication skills for documentation and correspondence
- Outstanding interpersonal skills with strong team spirit and great respect for diversity
- Exceptional organization skills with the ability to prioritize and manage multiple projects medium to beginning enterprise
- Certified PMP, Cerner Pathnet and ambulatory, athena clinical - RCM, behavioral heath, pediatrics etc
- Technical Skills: Cloud-based SaaS, Workday, Salesforce, JIRA, ServiceNow, Confluence
- Integrity, core value, team building
- Integration, verification & document workflow
Certification
Training Program Development Instructional Design Training Delivery
Change Management Performance Evaluation Stakeholder Engagement
Product Life-cycle Management Product Strategy & Roadmap Product Opportunities & Enhancement
Product Portfolio Backlog Product PI Planning Metrics & KPIs Management
Project Management Learning Management Systems (LMS) Business Intelligence Concepts
Software Development Life Cycle (SDLC) Data Quality Validation & Testing Call Center trending management (SOP-SLA)
Software Implementation Consumer Research & Decision-Making UX/UI Researcher, PMP Certification in Information Technology Project Management | Google – Online Mar 2021
Timeline
Associate BI Product Manager
Raintree Systems Behavioral Health
08.2022 - Current
Sr. Cerner Clinical Training Manager
Ciqima Federal Services
01.2022 - 08.2022
SaaS Sr. Project Manager
Credible Behavioral Health Inc
12.2021 - 01.2022
Consultant of Implementation
TEKsystems
08.2021 - 12.2021
Jr. Clinical Product Manager
Endpoint
04.2021 - 08.2021
SoftLab Inoperability Analyst
ELLKAY
02.2021 - 04.2021
Software Implementation Trainer
MDS Medical
04.2020 - 02.2021
Sr. Athena Project Manager
Medasource
12.2019 - 04.2020
Epic/Cerner Ambulatory Consultant
SAAM
04.2019 - 12.2019
Pharmaceutical Relations Specialist
GHX
10.2018 - 04.2019
Sr. Project Manager
Athenahealth
06.2012 - 10.2018
Bachelor of Science - Information Technology
Georgia State University
Training Program Development Instructional Design Training Delivery
Change Management Performance Evaluation Stakeholder Engagement
Product Life-cycle Management Product Strategy & Roadmap Product Opportunities & Enhancement
Product Portfolio Backlog Product PI Planning Metrics & KPIs Management
Project Management Learning Management Systems (LMS) Business Intelligence Concepts
Software Development Life Cycle (SDLC) Data Quality Validation & Testing Call Center trending management (SOP-SLA)
Software Implementation Consumer Research & Decision-Making UX/UI Researcher, PMP Certification in Information Technology Project Management | Google – Online Mar 2021
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