Hi, I’m
SHAUNTEH BLANKS
Summary
Experienced implementation management professional with a proven cinical track record in leading complex projects and delivering impactful results. Emphasis on fostering team collaboration, ensuring consistent and reliable performance, and adapting to evolving needs. Recognized expertise in strategic planning, resource allocation, risk management, and engaging stakeholders. Exceptional problem-solving skills and effective leadership abilities.
Overview
5
years of professional experience
1
Certification
Work History
Piedmont Hospital
Sr. Nurse Program Manager
09.2024 - 12.2024
Job overview
- Developed comprehensive project plans to be shared with stakeholders.
- Collaborated with stakeholders to develop realistic expectations for deliverables.
- Conducted post-project evaluations in order to assess effectiveness of strategies employed.
- Maintained up-to-date records for all current and past projects.
- Created detailed reports on project status, issues, risks and opportunities.
- Outlined work plans, assessed resources and determined timelines for projects.
- Led cross-functional initiatives in EPIC Fall Scale, Unified Communications, and vRN governance, collaborating with C-suite and stakeholders to coordinate design sessions, develop detailed roadmaps, and ensure capacity alignment with the EPIC Build team and informatics team, while optimizing logistics for EPIC Beaker deployment.
VaxCare
Change Program Manager
03.2024 - 09.2024
Job overview
- Lead and enable Core Partner Success Managers to exceed performance metrics.
- Oversaw LIS with Epic,Cerner,Athena and additional EMR systems.
- Collaborate with premium partners and internal teams to drive vaccine product adoption and achieve business goals.
- Achieve key metrics, including volume growth, adherence, partner satisfaction, and retention.
- Ensure efficient partner training to maximize platform value.
- Develop and manage Customer Success Plans to meet partner objectives.
LabCorp
EDI Lab Project Manager
10.2023 - 03.2024
Job overview
- Created comprehensive project plans and detailed timelines for Labcorp.
- Organized and facilitated online workshops, and one-on-one coaching sessions\ reviewing LIS
- Conduct kick off, status and go-live calls for new interface setup.
- Implemented new Oracle integrations for system upgrades while monitoring the flow of HL7 for mapping.
- Train superusers on bidirectional lab functions.
Raintree Systems Behavioral Health
Sr. BI and Training PM Manager
08.2022 - 10.2023
Job overview
- Managed conventional-level projects from proposal drafting to project completion, reporting directly to the VP of SaaS Client Interaction and training reporting
- Evaluated feasibility of design ideas based on appearance and safety
- Monitor and evaluate the progress of end-user training through surveys, discussions, and feedback sessions
- Provide oversight to direct reporting teams, delegating upgrades and enhancing physical therapy practices
Ciqima Federal Services
Sr. Cerner Clinical Training Manager
01.2022 - 08.2022
Job overview
- Managed Department of Defense Cerner Lab overseeing interfaces and testing of lab samples
- Led direct reports through KPIs, client surveys, escalations- incident management and goal setting to ensuring team success with converting ever changing workflows or precision
- Successfully managed Cerner Pathnet, Ambulatory, Acute, domain for multiple sites resulting in reduced turnaround and increased laboratory operations
- Led cross-functional teams of physicians, clinicians and IT professionals to design and implement customized workflows
- Designed assessments to measure student learning outcomes effectively.
- Maintained knowledge base articles related to instructional design topics.
- Developed instructional materials and activities to align with established learning objectives.
- Documented procedures for creating and maintaining course materials within an LMS platform.
TEKsystems
Athena Consultant of Implementation
10.2021 - 01.2022
Job overview
- Facilitated data extract planning and conversion to ensure seamless transition to Athena patient portal.
- Enabled streamlined portal payments, including billing and health services.
- Reviewed setup for secure option, scheduled appointments, checked messages.
- SME for staff procedures for accessing test results, medication care summaries, records, and referrals.
Credible Behavioral Health Inc
SaaS Sr. Project Manager
06.2021 - 01.2022
Job overview
- Fostered robust community relations with subcontractors and vendors, maximizing cost efficiency.
- Managed timelines by setting project schedules and overseeing milestones.
- Defined standards that aligned product deliveries with customer expectations outlined in contracts.
- Generated 12% of department revenue, showcasing significant contribution to business growth.
Endpoint
Jr. Clinical Product Manager
04.2021 - 08.2021
Job overview
- Spearheaded comprehensive training programs, ensuring staff nurses in medical office procedures adhere to high-quality standards of care
- Consistently ranked in the top 25% for medical contractor performance, delivering exceptional results
- Collaborated effectively with business partners, stakeholders, and senior management, aligning strategies and objectives
- Delivered constructive feedback on call processes, driving continuous improvement and enhancing overall performance.
ELLKAY
Pharmacy Lab Inoperability Analyst
02.2021 - 04.2021
Job overview
- Tested and requested changes to CareEvolve pre-release builds, incorporating input and reviewing HL7 and marketing research
- Directed troubleshooting for bugs in pre-release and final production software, ensuring smooth functionality
- Complete ad hoc request while serving as a liaison for cross-functional teams
- Developed a streamlined task system for effective workflows among peers and management, optimizing productivity
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
MDS Medical
Athena Software Implementation Trainer
04.2020 - 02.2021
Job overview
- Implemented EMR/EHR/LIS in physician groups of 1-200 physicians, ensuring successful deployment and adoption
- Led post-support application assistance for trained clients and advocated for their needs when challenges arose
- Organized training and sales of (DME) and supported via Salesforce cases, meeting deadlines.
- EHR SME
- Epic beaker to Athena transition
Education
Chamberlain University
Bachelor of Science
05-2027
Skills
- Training Management Experience
- Clinical Workflow Optimization Skills
- Cross-Functional Team Collaboration
- Identifying Skill Gaps
- Instructional Design
- Problem-solving and product enhancement vision
- Scheduling and Project Coordination
- Strong written and verbal communication skills
- Certified PMP,LIS and EMR
- Continuous improvement
Certification
Certified PMP 2023
Timeline
Sr. Nurse Program Manager
Piedmont Hospital
09.2024 - 12.2024
Change Program Manager
VaxCare
03.2024 - 09.2024
EDI Lab Project Manager
LabCorp
10.2023 - 03.2024
Sr. BI and Training PM Manager
Raintree Systems Behavioral Health
08.2022 - 10.2023
Sr. Cerner Clinical Training Manager
Ciqima Federal Services
01.2022 - 08.2022
Athena Consultant of Implementation
TEKsystems
10.2021 - 01.2022
SaaS Sr. Project Manager
Credible Behavioral Health Inc
06.2021 - 01.2022
Jr. Clinical Product Manager
Endpoint
04.2021 - 08.2021
Pharmacy Lab Inoperability Analyst
ELLKAY
02.2021 - 04.2021
Athena Software Implementation Trainer
MDS Medical
04.2020 - 02.2021
Chamberlain University
Bachelor of Science
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