Shauntel Short
New Orleans,La
Overview
23
23
years of professional experience
Work History
Customer Service Sales Expert
Asurion
08.2021 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Listen attentively to customers to ensure their needs were met.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Assisted customers with product selection and recommendations based on their needs, contributing to increased sales revenue.
- Coordinated logistics for product deliveries, ensuring timely arrival and customer satisfaction.
- Trained new team members on company policies and procedures, preparing them for success in their roles as Customer Service Sales Coordinators.
- Determined customer needs and interests to recommend Product or Service to customers.
- Maintained up-to-date knowledge of products and services offered to customers.
Delivery Driver
Spark Delivery Inc.
03.2021 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Field Interviewer
U.S. Census Bureau
08.2019 - 12.2020
- Enhanced data accuracy by conducting thorough and detailed field interviews.
- Streamlined interview processes for improved efficiency and time management.
- Built strong rapport with interviewees, fostering an environment of trust and open communication.
- Selling the survey to the customers that were preselected to be interviewed.
- Ensured timely completion of all assigned tasks, maintaining strict adherence to project deadlines.
- Managed sensitive information with discretion, upholding strict confidentiality protocols at all times.
- Displayed excellent interpersonal skills when interacting with diverse populations during field interviews.
- Handled difficult situations tactfully during interviews while maintaining a professional demeanor throughout.
- Showcased strong problem-solving abilities by addressing challenges arising during field interviews promptly and effectively.
Driver
Lyft Inc.
06.2016 - 04.2020
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
Banquet Server
Cadre Staffing
11.2017 - 04.2019
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
Stage Hand/Lighting & Video Technician
Rhino Staging
03.2018 - 03.2019
- Enhanced product quality by meticulously inspecting materials and finished goods.
- Reduced assembly time for various products through efficient task prioritization and time management.
- Improved team productivity by effectively communicating with coworkers and supervisors on project requirements.
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
- Used hand tools skillfully to complete tasks accurately and efficiently, minimizing material waste and rework.
- Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
- Maintained open lines of communication with colleagues, enabling smooth collaboration and timely completion of projects.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Set up video and audio equipment for live events.
Supervisor
Key Valet
01.2016 - 01.2019
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment safety.
Sales Representative
Don Bohn Toyota
01.2017 - 05.2017
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Demo Specialist
SW Nutrition
10.2014 - 03.2016
- Enhanced customer experiences by conducting engaging and informative product demonstrations.
- Boosted sales performance by effectively showcasing product features and benefits to potential customers.
- Collaborated with team members to design and execute impactful demo strategies, resulting in increased brand awareness.
- Utilized strong communication skills to clearly convey complex product information, fostering customer understanding and satisfaction.
- Developed tailored presentations for diverse audiences, ensuring maximum relevance and engagement.
- Assisted clients in making informed purchasing decisions by providing expert advice on product suitability and use cases.
- Maintained a deep knowledge of the entire product portfolio to successfully cross-sell related items during demos when appropriate.
- Exceeded targeted conversion rates through persuasive presentation skills and genuine enthusiasm for products being demonstrated.
- Built rapport with prospective customers by actively listening to their needs and aligning them with relevant solutions offered by the products demonstrated.
- Recommended specific product options to meet customer needs.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
Production/Quality Control Technician
Big Easy Blends
03.2014 - 07.2015
- Enhanced product quality through rigorous testing and adherence to industry standards.
- Increased overall productivity with effective time management strategies and efficient work procedures.
- Collaborated with cross-functional teams to ensure smooth workflow and timely completion of projects.
- Optimized manufacturing processes using Lean principles, resulting in reduced waste and increased output.
- Contributed to inventory control by accurately tracking raw materials usage and finished goods stock levels.
- Utilized strong analytical skills to identify bottlenecks in the production line, enabling targeted improvements for greater efficiency.
- Promoted a positive work environment through effective communication, teamwork, and mutual respect among colleagues.
- Inspected products to identify issues, immediately reporting problems to repair technicians.
Banquet Server
Byron’s Professional Waiter Service
09.2003 - 05.2015
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Carried out professional service, retaining polite and friendly approach at all times.
- Arranged linens and table settings according to seating plan and event theme.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained flexible work schedule to meet event needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Served meals to customers according to established guidelines.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Replenished condiments and other supplies at tables and service bars.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assisted customers in selecting menu items, answering questions and providing general information.
Security Guard
Alamo Security Services
02.2011 - 02.2014
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Assisted in the development of comprehensive security plans for special events and occasions.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Bakery/Stock Associate
Winn-Dixie
01.2011 - 07.2012
- Reduced shrinkage rates with vigilant monitoring of stock levels and timely reporting of discrepancies.
- Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Optimized space utilization in the stockroom through strategic placement of products based on sales data and trends.
- Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
- Supported visual merchandising initiatives by assembling promotional displays according to guidelines set forth by management.
- Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
- Prevented backorders by monitoring inventory levels closely; replenishing stocks as necessary before reaching critical low points.
- Provided exceptional customer service while working the sales floor when necessary; addressing inquiries, locating items, and processing transactions.
- Answered customer questions and provided detailed product information.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Enumerator
U.S. Census Bureau
04.2010 - 08.2010
- Improved data accuracy by diligently conducting door-to-door surveys and recording responses.
- Enhanced survey completion rates through establishing rapport with respondents and ensuring their understanding of the survey''s purpose.
- Maintained confidentiality of respondent information by adhering to strict privacy protocols during data collection.
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
- Collaborated with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks.
- Resolved any discrepancies in collected data by cross-referencing records and following up with respondents when needed.
- Performed quality control checks on entered data to ensure its consistency and reliability for analysis purposes.
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
- Contributed to a positive team environment by actively participating in group meetings and discussions related to enumeration strategies.
- Adapted quickly to changing project requirements or field conditions, demonstrating flexibility and resilience throughout the enumeration process.
- Utilized mapping tools and GPS technology efficiently for accurate tracking of covered areas during enumeration activities.
- Stayed current on relevant guidelines, regulations, and procedures necessary for successful task execution within the enumerator role.
- Provided valuable feedback regarding encountered challenges or suggestions for improvement in overall enumeration procedures.
- Clarified complex survey questions for respondents when needed, ensuring clear understanding before proceeding with data collection efforts.
- . Fostered professional relationships with local community leaders and organizations to facilitate access to targeted populations for enumeration purposes.
- Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
- Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
Para Professional
New Orleans Free Academy
11.2007 - 05.2009
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Reported on student progress, behavior, and social skills to parents.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Enforced rules and instructions to maintain discipline.
- Took part in professional development workshops to boost skills.
- Helped teacher prepare instructional material and displays.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Clerical Assistant
K&T Realty
05.2001 - 09.2003
- Streamlined office processes by organizing and maintaining efficient filing systems.
- Enhanced team productivity by providing administrative support and coordinating schedules for multiple departments.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Assisted with the preparation of financial reports, contributing to well-informed budgetary decisions.
- Contributed to a positive work environment by promoting effective communication among team members.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
- Prepared meeting materials and maintained accurate minutes, ensuring seamless communication among attendees.
- Managed inventory and ordered supplies as needed, reducing costs through diligent monitoring of available resources.
- Maintained calendar appointments for senior staff members, optimizing time management within the organization.
- Coordinated travel arrangements for executives, ensuring smooth itineraries while minimizing expenses.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Processed invoices and expense reports accurately and efficiently to maintain up-to-date financial records.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Informed and supported business leaders through consistent communication and administrative support duties.
Education
B.S. Business Administration -
University of New Orleans
05.2012
A.S. Business Administration -
Delgado Community College
05.2009
Skills
- Call center experience
- Salesforce proficiency
- Appointment Setting
- Upselling strategies
- Account Management
- Customer Education
- Follow-up skills
- Client Relationship Building
- Appointment Scheduling
- Sales Presentations
- CRM Software
- Product Knowledge
- Complaint Handling
- Time management abilities
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Attention to Detail
- Decision-Making
- Adaptability and Flexibility
- Customer Needs Assessment
- Effective Communication
- Excellent Communication
- Professional Demeanor
- Professionalism
- Interpersonal Communication
- Team building
Volunteer Experience
- Philips Memorial United Methodist Church (PMUMC), 08/01/14, Present, Co-Chair of the Finance Committee
- PMUMC, 12/01/07, Present, Event Planner
- PMUMC, 06/01/15, Present, Administrative Secretary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Sales Expert
Asurion
08.2021 - Current
Delivery Driver
Spark Delivery Inc.
03.2021 - Current
Field Interviewer
U.S. Census Bureau
08.2019 - 12.2020
Stage Hand/Lighting & Video Technician
Rhino Staging
03.2018 - 03.2019
Banquet Server
Cadre Staffing
11.2017 - 04.2019
Sales Representative
Don Bohn Toyota
01.2017 - 05.2017
Driver
Lyft Inc.
06.2016 - 04.2020
Supervisor
Key Valet
01.2016 - 01.2019
Demo Specialist
SW Nutrition
10.2014 - 03.2016
Production/Quality Control Technician
Big Easy Blends
03.2014 - 07.2015
Security Guard
Alamo Security Services
02.2011 - 02.2014
Bakery/Stock Associate
Winn-Dixie
01.2011 - 07.2012
Enumerator
U.S. Census Bureau
04.2010 - 08.2010
Para Professional
New Orleans Free Academy
11.2007 - 05.2009
Banquet Server
Byron’s Professional Waiter Service
09.2003 - 05.2015
Clerical Assistant
K&T Realty
05.2001 - 09.2003
B.S. Business Administration -
University of New Orleans
A.S. Business Administration -
Delgado Community College
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