Shaunteria Saylor
Atlanta,GA
Summary
Proactive and detail-oriented IT professional with a Bachelor’s degree in Computer Information Systems and a concentration in Cybersecurity. Hands-on experience supporting customers through various positions and high-volume production environments. Adept at analyzing data, improving processes, and collaborating cross-functionally to deliver accurate, compliant, and efficient solutions.
Overview
8
8
years of professional experience
Work History
Communications Officer
City of Decatur
Atlanta, GA
09.2025 - Current
- Managed internal and external communications to support city operations and community engagement within the police call and dispatch center.
- Coordinated with multiple departments to ensure accurate and timely communication delivery and safety
Payroll Analyst I
Rheem Manufacturing
Atlanta, GA
05.2024 - 09.2025
- Reviewed, analyzed, and processed payroll data to ensure accuracy and regulatory compliance
- Completed technical HR system tasks using Oracle HCM and payroll platforms
- Created HTML documents compatible with Oracle systems to support HR technology initiatives
- Collaborated with HR and IT teams to resolve payroll discrepancies and improve workflows
Operations Assistant
United Parcel Service (UPS)
Atlanta, GA
06.2020 - 10.2024
- Monitored machine performance and operational workflows to ensure successful package processing
- Coordinated with supervisors to maintain quality control and operational efficiency
Customer Support Specialist
TTEC
Atlanta, GA
12.2023 - 05.2024
- Provided technical support and troubleshooting for customer accounts as a remote call center agent.
- Assisted with system maintenance, data management, and operational support tasks
Tax Specialist I
Georgia Department of Revenue
Atlanta, GA
02.2023 - 11.2023
- Administered Georgia tax laws and policies while maintaining compliance and data accuracy
- Delivered expert customer service for intricate tax account inquiries in a call center environment working hybridly.
Premium Service Host
Atlanta Braves
Atlanta, GA
06.2018 - 09.2023
- Delivered premium customer service experiences for suite ticket holders
- Trained new hires and tracked inventory using Microsoft systems
Education
Bachelor of Business Administration - Computer Information Systems (Cybersecurity)
Georgia State University – J. Mack Robinson College of Business
Atlanta, GA05.2024
High School Diploma - undefined
Coretta Scott King Young Women’s Leadership Academy
Atlanta, GA05.2020
Skills
- Programming & Markup: HTML, CSS, Python, Java, SQL
- Systems & Tools: Oracle (Redwood), Oracle HCM, Payroll Systems, Vertex
- Operating Systems: Windows OS, macOS
- Other Tools: Microsoft Office Suite, Scratch, inbound and outbound calls
Timeline
Communications Officer
City of Decatur
09.2025 - Current
Payroll Analyst I
Rheem Manufacturing
05.2024 - 09.2025
Customer Support Specialist
TTEC
12.2023 - 05.2024
Tax Specialist I
Georgia Department of Revenue
02.2023 - 11.2023
Operations Assistant
United Parcel Service (UPS)
06.2020 - 10.2024
Premium Service Host
Atlanta Braves
06.2018 - 09.2023
High School Diploma - undefined
Coretta Scott King Young Women’s Leadership Academy
Bachelor of Business Administration - Computer Information Systems (Cybersecurity)
Georgia State University – J. Mack Robinson College of Business