Shaunterricka J. Dukes
Tallahassee,FL
Summary
Dedicated Correctional Officer highly skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment, superb verbal communication and exceptional de-escalation tactics to maintain order and prohibit dangerous situations to ensue smooth operations of the institution. Tactfully detects contraband by means of appropriate searches and investigations. Also highly skilled in report writing, understanding and maintaining chain of custody procedures and crime scene preservation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Federal Correctional Officer
Federal Bureau Of Prisons
01.2024 - Current
- Effectively de-escalate tense situations and maintaining order within the facility.
- Closely monitored inmate behavior to identify potential issues or conflicts before they escalated into larger problems.
- Conducted Uranalysis and Breathalyzer Tests.
- Retrieved, maintained, and Processed positive uranalysis Cups and Chain of Custody for further testing via shipment.
- Observed and trained how to detect specific drugs using Nik Narcotics Identification System
- Input Uranalysis/Breathalyzer Data into TruIntel System
- Generate Random/Prior Use Drug Test Rosters
- Familiarized with some SIS forms/paperwork and how and/or where to file such appropriately
- Provided Computer Services through investigative tactics for Special Investigative Services (SIS) both local and/or other outside SIS Units and necessary personnel
- Provided intel to SIS/Special Investigations Agent (SIA) via TruPhone, TruLincs and Trulincs Video Systems to report direct violates of Bureau of Prison (BOP) policies and procedures, report illegitimate business conducted by offenders to maintain security of the institution and implement contraband control.
- Conducted Verification/Swab Test of Ion Scanner 600 to ensure proper functionality
- Conducted regular inspections of the living quarters, ensuring cleanliness, safety, and adherence to regulations.
- Implemented effective contraband control measures by conducting thorough searches of cells, common areas, and inmate belongings and tool carts/bag upon entering and exiting housing unit on a routine basis.
- Participated in ongoing training sessions to enhance knowledge of federal regulations pertaining to correctional facilities and stay up-to-date on best practices in corrections management.
- Assisted in the supervision of inmate movement, helping to maintain orderliness within the facility while providing opportunities for skill development .
- Maintain a safe and secure environment for both staff and inmates through diligent observation and enforcement of institutional policies.
- Coordinated with mental health professionals to address specific needs of inmates requiring additional support services.
- Contributed to the overall success of the correctional institution by performing administrative duties such as record-keeping, documentation, and report writing related to daily operations.
- Developed strong rapport with inmates through respectful communication, leading to increased cooperation during daily tasks and activities.
- Conducted routine and emergency head counts.
- Tracked inmates through Census Check, visitor logs, and institution Callouts.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with offenders.
Correctional Officer OPS
Apalachee Correctional Institution
06.2022 - 01.2024
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time and recreation.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Facilitated effective emergency response drills, preparing staff for potential crises.
Mail Handler
United States Postal Service, USPS
09.2020 - 01.2024
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Maintained high level of confidentiality with mail items in line with regulations.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Safeguarded confidential information through diligent adherence to security protocols while handling sensitive documents or packages.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Correctional Officer
Leon County Detention Facility
05.2019 - 05.2020
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
- Responded swiftly to emergencies using appropriate protocol, contributing to a safer environment for both staff and inmates involved in incidents.
- Maintained a safe and secure environment by enforcing strict adherence to facility policies and procedures.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Examined incoming and outgoing mail to detect contraband.
- Monitored surveillance equipment regularly to identify potential safety hazards or violations within the facility.
- Monitored radio transmissions between staff to respond immediately and appropriately to directions and emergencies.
- Participated in staff briefings, providing valuable input on ways to improve jail operations and inmate management strategies.
- Conducted room searches to assist in contraband control; maintaining a safe living/working environment for all offenders and employees.
- Documented daily activities and progress reports, ensuring accurate record-keeping for each offenders file.
- Demonstrated strong work ethic, integrity, and respect towards everyone within the correctional setting.
- Restrained juvenile inmates when disturbances required physical intervention.
- Responded to incidents of inmate misconduct.
- Escorted inmates to and from first appearance, court hearings, medical appointments and other locations inside the jail.
- Observed intake and release of inmates in booking.
Correctional Officer Sergeant
Wakulla Correctional Institution
03.2019 - 05.2019
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated operations with other emergency service groups.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Led critical missions to ensure public safety, achieving significant reductions in crime rates.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Boosted team morale through regular recognition of accomplishments and celebrating successes together.
- Processed inmates, conducted inmate counts and responded to emergencies.
- Reduced contraband within the facility by conducting thorough inspections and promoting awareness among correctional staff.
- Ensured accurate record-keeping by maintaining up-to-date files on inmate behavior, incidents, grievances, and disciplinary actions taken.
Correctional Officer Sergeant
Madison Correctional Institution
08.2016 - 03.2019
- Complete administrative paperwork or supervise the preparation or maintenance of records, forms, and/or reports.
- Initiated, received and assumed Command of Incident Command System (ICS)
- Check, receive and/or verify periodic inmate counts
- Conduct and Supervise inmate movement between administrative, housing and recreation complexes.
- Provided and maintained Structure for mass searches, shakedowns, riot control, or institutional tours.
- Provided Crisis Intervention Support to inmates to prevent Organized Use of Force or during emergencies.
- Provided Life Saving Measures for inmates in medical distress
- Instructed coworkers and/or subordinate Officers on-the-job training.
- Generated and processed incident reports, corrective counseling, disciplinary reports, memorandums and Chain of Custody other forms.
- Served Disciplinary Reports and Conducted hearing investigations
- Secured crime scene and Preserved/Collected evidence for processing
- Transfer or transport offenders by driving vehicles, such as trailers, vans, or buses.
- Review offender information to properly identify inmates for transport that require extra precautionary actions.
- Develop work or security procedures.
- Convey correctional officers' or inmates' complaints to superiors.
- Supervise or provide security for offenders performing tasks, such as construction, maintenance, laundry, food service, or other industrial or agricultural operations.
- Rate behavior of inmates, promoting acceptable attitudes and behaviors to those with low ratings.
- Restrain, secure, or control offenders, using chemical agents, firearms, or other weapons of force as necessary.
- Carry injured offenders or employees to safety and provide emergency first aid when necessary.
- Inspect conditions of offender housing, security locks, grills, doors, gates and bars to help ensure security and prevent escapes.
- Monitor conduct of offenders housing units, during work and/or recreational activities according to established policies, regulations, procedures and offenders normal behavior.
- Maintain records of offender identification and internal charges
- Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
- Increased security measures by regularly inspecting all areas of the facility for potential hazards or risks.
- Collaborated with medical personnel to ensure proper care for inmates with health concerns or medical needs.
- Coordinated with other correctional facilities during transfers of inmates, ensuring smooth transitions between institutions without compromising security protocols.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Completed daily work report sheets and delegated tasks to employees.
- Conducted emergency response drills to prepare staff for various crises situations, minimizing potential harm to both staff and inmates.
- Implemented new procedures for contraband detection that resulted in fewer incidents of illegal substances entering the facility.
- Developed strong relationships with local law enforcement agencies to enhance information sharing and cooperation between organizations.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Resolved issues and disputes between inmates professionally and respectfully.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Coordinated responses to emergency situations arising in different prison locations.
Correctional Officer
Graceville Correctional Facility
01.2016 - 08.2016
- Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources
- Identifying Objects, Actions, and Events: Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Resolving Conflicts and Negotiating with Others: Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Interviewed inmates to obtain information and evidence.
- Administered drug tests to inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Ensured security of facility perimeter by conducting routine patrols.
Correctional Officer
Gadsden Correctional Facility
05.2014 - 01.2016
- Established and maintained rapport with inmates.
- Defused disruptive behavior by verbal interventions and/or use of force.
- Provide Life Saving Measures for inmates in medical distress
- Monitored inmates and visitors for unusual behavior, improper conduct or signs of conflict.
- Searched inmates, by pat or visual method, to detect and confiscate contraband or unapproved items.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Interviewed inmates to obtain information and assess needs.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Investigated and responded to incidents of inmate misconduct.
Armed Security Officer Supervisor
Universal Protection Services
12.2012 - 05.2014
- Maintain logs of vendors, visitors & unbadged employees.
- Perimeter & building security
- Receptionist
- Escorts
Armed Security Officer Supervisor
Palmetto Security Services
09.2011 - 12.2012
- Secured establishment and supervised the activities around the premises.
- Maintained records of the details of concerned authority, criminal nature, opportunity, and intent (if applicable).
- Reported incidences of breach of regulations of staff and customers or/and public under my direct supervision.
- Monitor communication between the employees and clients as per the allotted time periods.
Correctional Officer
Wakulla Correctional Institution
11.2009 - 09.2010
- Established and maintained rapport with inmates.
- Defused disruptive behavior by verbal interventions and/or use of force.
- Monitored inmates and visitors for unusual behavior, improper conduct or signs of conflict.
- Searched inmates, by pat or strip method, to detect and confiscate contraband or unapproved items.
- Care, Custody, and Control of inmates.
Education
Correctional Officer Certificate -
Pat Thomas Law Enforcement Academy
Havana, FloridaCorrectional Officer Certificate -
Gadsden Leadership & Law Academy
Havana, FloridaHigh School Diploma -
East Gadsden High School
Havana, FloridaCertificate - ICT Phases 1&2
Federal Law Enforcement Training Center
Brunswick, GA06.2024
Skills
- Crisis Intervention Training (CIT)
- Designated Armed Responds Team
- De-Escalation Techniques
- Policy Enforcement
- Negotiation
- Integrity and Honesty
- Multitasking Abilities
- Mental Health Awareness
- Contraband Seizure
- Surveillance
- Search and Seizure Procedures
- Evidence Preservation
- Adaptability and Flexibility
Certification
- First Responder
- Cardiopulmonary Resuscitation
Volunteer Experience
- Gadsden Leadership & Law Academy, Sponsor/ Testimonial Speaker, 09/2010 - present
- Florida State University, Concessions Cashier/ Booth Manager, 09/2005 - 12/2010
Affiliations
- Order of Eastern Star, Divine Light Chapter #6 PHA
- Gadsden Leadership & Law Academy Alumni (Sgt at Arms)
Timeline
Federal Correctional Officer
Federal Bureau Of Prisons
01.2024 - Current
Correctional Officer OPS
Apalachee Correctional Institution
06.2022 - 01.2024
Mail Handler
United States Postal Service, USPS
09.2020 - 01.2024
Correctional Officer
Leon County Detention Facility
05.2019 - 05.2020
Correctional Officer Sergeant
Wakulla Correctional Institution
03.2019 - 05.2019
Correctional Officer Sergeant
Madison Correctional Institution
08.2016 - 03.2019
Correctional Officer
Graceville Correctional Facility
01.2016 - 08.2016
Correctional Officer
Gadsden Correctional Facility
05.2014 - 01.2016
Armed Security Officer Supervisor
Universal Protection Services
12.2012 - 05.2014
Armed Security Officer Supervisor
Palmetto Security Services
09.2011 - 12.2012
Correctional Officer
Wakulla Correctional Institution
11.2009 - 09.2010
Correctional Officer Certificate -
Pat Thomas Law Enforcement Academy
Correctional Officer Certificate -
Gadsden Leadership & Law Academy
High School Diploma -
East Gadsden High School
Certificate - ICT Phases 1&2
Federal Law Enforcement Training Center