Summary
Overview
Work History
Education
Skills
Timeline
Generic
SHAUNTESE CHANCE

SHAUNTESE CHANCE

Tallahassee,FL

Summary

Current student pursuing a degree in Cyber Security. Authorized dealer for Kinetic and Direct tv, versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Dedicated to high quality customer service and satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Shop Manager

Take 5 Oil Change
Tallahassee, FL
08.2019 - 02.2023
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Implemented store policies and procedures to remain compliant with corporate guidelines.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Customer Service Representative

Data Exchange
Work from Home
02.2018 - 08.2019
  • Answered customer's questions regarding the agreement made between alternative energy salesmen and customer
  • Logged customer information into the contract agreement for salesmen and customer
  • Made sure that the customer's felt comfortable with the agreement and that they wanted to move forward with it.

Crew

Wendy's
Tallahassee
09.2014 - 03.2017
  • Pleasantly and courteously interacted with customers
  • Consistently provided friendly guest service and heartfelt hospitality
  • Promptly and empathetically handled guest concerns and complaints
  • Demonstrated integrity and honesty while interacting with guests, team members, and managers.

Customer Service Representative

Walmart Supercenter
Tallahassee, FL
12.2012 - 12.2015
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot
  • Asked open-ended questions to assess customer needs
  • Recommended, selected, and helped locate and obtain out-of-stock product based on customer requests
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Education

Current Associate of Arts -

Tallahassee Community College
Tallahassee, FL

2016 High School Diploma - undefined

P. Amos Godby High School
Tallahassee, FL

Skills

undefined

Timeline

Shop Manager

Take 5 Oil Change
08.2019 - 02.2023

Customer Service Representative

Data Exchange
02.2018 - 08.2019

Crew

Wendy's
09.2014 - 03.2017

Customer Service Representative

Walmart Supercenter
12.2012 - 12.2015

Current Associate of Arts -

Tallahassee Community College

2016 High School Diploma - undefined

P. Amos Godby High School
SHAUNTESE CHANCE