Summary
Overview
Work History
Education
Skills
Alternate Phone
References
References
Timeline
Generic

SHAUNTEY SMITH

Stone Mountain,Georgia

Summary

I would like to pursue a career opportunity that will enable me to develop and expand my professional and educational experience. I have top organizational & training skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

MAKE APPOINTMENTS FOR CUSTOMERS

AGS
08.2022 - Current
  • DISPATCH DRIVERS
  • ASSIT WITH DAILY OPERTAIONS OF THE COMPANY SUCH AS EMAILS AND PHONE CALLS.
  • BOOK SHIPMENTS TO BE PICKUP AND DELIVERED

Intake Worker/Data Entry Clerk

Partnership For Community Action
Forest Park, Georgia
10.2021 - 07.2022
  • Help process client’s energy assistance applications
  • Assist with daily operations of phone calls and emails
  • Data entry of applications
  • Auditing applications to be processed daily

Customer service/Dispatcher

Forward Air
05.2017 - 06.2022
  • Assist with drivers and dispatch them to local places to pick up freight
  • Check in drivers and help closed loads for daily linehaul
  • Import and Export freight daily that comes in through the facility
  • Maintain emails and phones calls with customers
  • Data entry of export and import
  • Daily logistics support

Customer Service Agent

Menzies
01.2017 - 06.2017
  • Ensures a safe work environment by following all TAS rules and regulations regarding the workplace.
  • Check passengers in at ticket counter and gate and hand out boarding passes for outgoing flights.
  • Check passenger’s baggage and place bag tags on them at the ticket counter for appropriate destination.
  • Handle customer complaints regarding ticketing and baggage handling when problems arise
  • (i.e
  • Lost baggage, lost/misplaced tickets, canceled flights or delayed flights).
  • Answer customer’s inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.
  • Maintain the level of service expectations of both the passenger and the Airline at all times.

Customer Service Agent

Total Airport Service
Chicago, Illinois
05.2015 - 10.2016
  • Ensures a safe work environment by following all TAS rules and regulations regarding the workplace.
  • Check passengers in at ticket counter and gate and hand out boarding passes for outgoing flights.
  • Check passenger’s baggage and place bag tags on them at the ticket counter for appropriate destination.
  • Handle customer complaints regarding ticketing and baggage handling when problems arise
  • (i.e
  • Lost baggage, lost/misplaced tickets, canceled flights or delayed flights).
  • Answer customer’s inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.
  • Maintain the level of service expectations of both the passenger and the Airline at all times.

Education

High School Diploma - General Academics

THORNWOOD HIGH SCHOOL
06.1999

Skills

  • Hardware: IBM PC, Dell, Gateway, Dictaphone, GoNow System (Spirit Airline)
  • Software: WordPerfect for Windows 81, Microsoft Excel, Outlook, PowerPoint and switchboard console
  • Typing: 65 WPM
  • AS 400
  • Nuvizze
  • Microsoft Office
  • Supervision and leadership
  • Computer Skills
  • Communication
  • Excellent Communication
  • Networking

Alternate Phone

470 882 3945

References

References available upon request

References

References available upon request.

Timeline

MAKE APPOINTMENTS FOR CUSTOMERS

AGS
08.2022 - Current

Intake Worker/Data Entry Clerk

Partnership For Community Action
10.2021 - 07.2022

Customer service/Dispatcher

Forward Air
05.2017 - 06.2022

Customer Service Agent

Menzies
01.2017 - 06.2017

Customer Service Agent

Total Airport Service
05.2015 - 10.2016

High School Diploma - General Academics

THORNWOOD HIGH SCHOOL

Similar Profiles

CREATE PROFILE
SHAUNTEY SMITH